Active Project Officer at Uppercrest Limited

Uppercrest Limited, a Telecommunication company, is recruiting suitable candidates to fill the position below:

Job Title: Active Project Officer

Location: Lagos Mainland, Lagos
Employment Type: Full-time

Responsibilities

• Overview of SPOC activities
• Escalate issues beyond resources to customer or persons concerned via mails and calls
• Follow up on prompt closure of other task generated (PM/PLM) with resources bi-monthly via work platform, calls and mails where needed.
• Interface with customer representative on issues escalated relating to CM WO which is beyond the SPOC.
• Interface with the customer on behalf of our organization on issue relating to Active project.
• Interface with our outsourcing company managing our active resources.
• Ensure resources receives their benefits (CUG/salary/bonus/Self Drive and any other benefits) as at
• when due through emails and follow-up with Administrative Manager and Finance.
• Ensure Payee and pension of resources are paid promptly by outsource companies, which is collated and reported is shared with the customer on a monthly basis
• Liaise with higher authority(ies) on behalf of the FMEs where assistance is needed to ensure issues are resolved in due time.
• Follow up with active resources to ensure PM/PLM WO created weekly are closed within the SLA given.
• Pull- out all tasks generated (closed or pending) bi- monthly to monitor progress and conformity.
• Assist by sharing monthly performance with customer for PAC sign off for all active projects.
• Interface with customer on Rural telephony project
• Liaise with FSE/RM/ FME/SDM/RDM/ RT SPOC and higher authorities on rural telephony matters to ensure prompt resolution on escalated issues and better performance.
• Attend daily/weekly performance review meetings, and every other meeting requested by customers relating to the Active project.

Requirements

• First Degree in a relevant role with 2 - 3 years of work experience in a similar role.
• Telecommunication Industry experience will be an added advantage.
• Proficiency in the use of MS Office packages
• Good Communication Skills
• Attention to detail.

Application Closing Date
15th April, 2023.