Welfare Officers at Scalein

Scalein - Our client is recruiting suitable candidates to fill the position below:

Job Title: Welfare Officer

Location: Ibadan, Oyo

Job Description

• Our client is looking to hire customer support / welfare officers who are self-starters, emotionally intelligent and result-driven. 

Role Overview

• Providing excellent customer support by being the primary point of contact for all champion-related communications through phone calls and walk-in
• Track the activity of the drivers that will be managed by you.
• Report all incidents using the different tools provided.
• Owning all champion related problems and pushing for quick resolution by escalating to the necessary channels while providing adequate feedback to the champion.
• Building and strengthening champion relationships to achieve long-term customer LTV.
• Maintaining accurate champion records and tracking updates.
• Routine calls to the champions
• Take full ownership of the other needs that may arise about the champions.

Requirements

• Candidates should possess a Bachelor's Degree with 1 - 3 years relevant work experience.
• Proven customer support experience or experience as a Client Service Representative
• Empathy and ability to learn quickly
• Attention to detail and problem solving ability
• Excellent phone etiquette and active listening abilities.
• Familiarity with CRM systems and practices
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication skills
• Ability to multitask, prioritize, and manage time effectively.

Salary
N60,000 Monthly.

Application Closing Date
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online