Delivery / Dispatch Rider at Lets Say Greys (Greys Bistro)

Grey's Bistro is a food business with a presence in two major cities in Nigeria, Ibadan and Lagos. We are dedicated to offering healthy, nutritious, tasty, and affordable meals through innovative approaches. With a focus on customer satisfaction, convenience, and culinary excellence, we provide a range of services including takeout, in-dining, online ordering, event catering, home deliveries, and bulk orders. Our commitment to quality and passion for food has positioned us as a reliable choice for individuals, families, and businesses seeking exceptional dining experiences.

We are recruiting to fill the position below:

Job Title: Delivery / Dispatch Rider

Location: Ibadan, Oyo
Employment Type: Full-time

Position Overview

• We are seeking a reliable and motivated Food Delivery Dispatch Rider to join our team. As a Dispatch Rider, you will play a crucial role in ensuring the timely and efficient delivery of food orders to our customers.
• You will be responsible for dispatching orders to delivery riders, coordinating their routes, and ensuring exceptional customer service.
• Your ability to navigate city streets, communicate effectively, and manage time efficiently will contribute to the overall success of our food delivery operations.

Key Responsibilities

• Order Dispatch: Receive food orders from customers and dispatch them to delivery riders promptly and accurately using our designated dispatch software or communication channels.
• Route Coordination: Plan and assign delivery routes to riders based on factors such as order location, traffic conditions, and time constraints, optimizing for efficiency and on-time delivery.
• Rider Management: Monitor the progress and status of each delivery rider, ensuring they adhere to assigned routes and delivery schedules. Provide guidance and support as needed, addressing any concerns or issues promptly.
• Communication: Maintain clear and effective communication channels with both delivery riders and customers. Relay important information, such as order updates or changes, to all relevant parties in a timely manner.
• Time Management: Prioritize and manage delivery schedules effectively, ensuring all orders are dispatched promptly and delivered within designated timeframes. Handle multiple tasks simultaneously while maintaining attention to detail.
• Customer Service: Provide excellent customer service by addressing customer inquiries, concerns, or complaints regarding their food orders. Ensure customer satisfaction by resolving issues promptly and professionally.
• Safety and Compliance: Promote adherence to safety guidelines and traffic regulations by all delivery riders. Monitor and enforce compliance with company policies and procedures.
• Record Keeping: Maintain accurate records of dispatched orders, delivery statuses, and customer interactions. Generate reports or documentation as required by management.

Qualifications and Requirements

• Candidates should possess an SSCE / GCE / NECO qualification
• Valid Motorcycle License: Possess a valid motorcycle license and demonstrate excellent riding skills.
• Familiarity with Local Area: Have a good understanding of the local area, including streets, landmarks, and traffic patterns, to navigate efficiently.
• Strong Communication Skills: Display excellent verbal and written communication skills. Ability to communicate effectively with delivery riders, customers, and team members.
• Time Management: Demonstrate exceptional time management skills, with the ability to prioritize tasks and meet delivery deadlines.
• Attention to Detail: Display a high level of attention to detail in dispatching orders accurately and maintaining proper documentation.
• Problem-Solving Skills: Exhibit strong problem-solving abilities to handle unexpected situations or address customer concerns effectively.
• Customer Service Orientation: Possess a customer-focused mindset, with the ability to provide exceptional service and handle customer inquiries or complaints professionally.
• Adaptability and Resilience: Remain flexible and adaptable in a fast-paced, dynamic work environment. Show resilience in handling challenging situations or demanding workloads.
• Physical Stamina: Have the physical stamina and fitness required to operate a motorcycle for extended periods, including the ability to lift and carry food orders when necessary.
• Tech Savvy: Comfortable using mobile apps, navigation systems, or dispatch software to coordinate deliveries and track order statuses.

Application Question(s):

• How familiar are you with locations within Ibadan?
• Where in Ibadan do you reside/live?

Experience:

• dispatch: 1 year (Preferred)

License/Certification:

• Rider's License (Required)

Salary
N40,000.00 per month plus bonuses and health insurance.

Application Closing Date
30th July, 2023.