Human Resources (HR) Service Executive at Alfred and Victoria Associate

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs. The three major arms are: Consulting, Recruitment and Training. Alfred & Victoria Associates has become one of the most sought after Human Capital Development Organization in recent times. She is fast becoming the distinguished strategic partner required in all sectors of the economy, and also in the fast growing world of outsourcing which is now in huge demand in all profession.

We are recruiting to fill the position below:

Job Title: Human Resources (HR) Service Executive

Location: Lagos
Employment Type: Full-time

Summary

• The HR Services Executive is responsible for the management of the service delivery of the HR Helpdesk and HR Administration operations, including HR documentation, payroll monitoring, benefits & leave administration, and the HR Information Systems.

Roles & Responsibilities
HR Data and Documentation:

• Defines, reviews, and updates HR documentation and filing system for the organisation both physically and digitally
• Keeps a repository of all HR documents, including policies, procedures, SOPs, etc., and updates when new versions become available
• Creates and maintains physical files for every staff and files every interaction of the organisation with each employee throughout their stay
• Onboards new employee and deboard exiting employees from the amplitude software (in compliance with Bollore). This includes inputting staff information in the system and generating staff number for payroll purposes
• Onboards new employee and deboard exiting employees from the B-People platform (a Bollore Group companies’ employee database)

Payroll Monitoring:

• Prepares mid-month and end of the month payroll variables and shares with the Head of HR for approval
• Reviews the monthly payroll after payment is made and prepares a report to be shared with the Bollore Group
• Processes company loan requisitions made by employees for approval and payment

Grievances and Disciplinary Action Implementation:

• Prepares the disciplinary action letters and shares with the employee, payroll and other stakeholders involved
• Documents the letter in the employee file

Benefits & Leave Administration:

• Calculates terminal benefits and gets approval from the Head of HR or ER&E Manager
• Communicates the terminal benefits calculation to payroll for payment
• Communicates status of terminal benefits with the staff involved
• Reviews staff request for external loans, drafts employee status letters, and signs them off with the Head of HR or ER&E Manager
• Reviews leave requests against the leave days earned & available for each employee
• Functions as the second line of approval for leave requests
• Processes leave allowances with payroll

Human Resource Information System Administration:

• Functions as administrator for the HRIS platform
• Onboards and deboards employees on the HRIS platform
• Resolves users’ issues on the platform

HR Service Centre:

• Sets up and manage an HR service help desk to serve as the first line of interaction with the Human Resource department
• Provides information and resolves staff issues as it relates various services offered by the HR Department through the HR Service Centre
• Leverages various platforms to provide information to staff (e.g., company website, HRIS, printed bills, etc.,)
• Maintains documentation of frequently asked questions (FAQs) with their responses and makes them available to all staff
• Institutionalises a case management approach in resolving employee matters.

Requirements

• HND / B.Sc Degrees or its equivalent in Human Resources, Business Administration, Behavioral Science, or Management
• Professional qualification: Recognized Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.)
• Years of Experience: Minimum of 5 years of experience in a relevant field or industry
• Age: 28 - 35 years old.

Skills & Competence Requirement:
Knowledge:

• Strategic Human Resource Management
• Diversity & Inclusion
• Understanding of the Nigerian Labour Law
• Understanding of international management standards and principles

Technical:

• Proficiency in Microsoft office tools and other HRIS
• Communications skills
• Organisation & planning skills
• Strategic Business Management
• HR Technology
• HR Shared Services
• Compensation & Benefits
• Change Management
• Project Management
• Customer Service Skills.

Behavioural:

• Ability to perform under pressure
• Judgement & decision-making skills
• Problem-solving skills
• Ethical Practice
• Mission Driven
• Results- and Goal-Oriented
• Influential Abilities
• Negotiation & Conflict Resolution Skills
• Team Player.

Salary
Attractive.

Application Closing Date
29th September, 2023.