Application Monitoring Engineer (Remote) at Moniepoint Incorporated

Moniepoint is a global business payments and banking platform and recently became QED Investors’ first investment in Africa. We are the partner of choice for over 600,000 businesses of all sizes, powering the dreams of SMBs and providing them with equal access to the tools they need to grow and scale.

Moniepoint Incorporated (formerly TeamApt Inc.) was founded with the vision to create a society where everyone experiences financial happiness. We are the parent company of TeamApt Limited, a Central Bank of Nigeria(CBN) licensed Switch and Processor, and Moniepoint Microfinance Bank, a CBN-licensed Microfinance Bank.

We are recruiting to fill the position below:

Job Title: Application Monitoring Engineer

Location: Lagos (Remote)
Employment Type: Full-time

What we do

• Engineering at Moniepoint is an inspired, customer-focused community, dedicated to crafting solutions that redefine our industry. Our infrastructure runs on some of the cool tools that excite infrastructure engineers - kubernetes, docker etc. 
• We also make business decisions based on the large stream of data we receive daily, so we work daily with big data, perform data analytics and build models to make sense of the noise and give our customers the best experience. 
• If this excites you, it excites us too and we would love to have you.

About the role

• We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.  You will be responsible for the stability, integrity, and operation of our production systems by  monitoring, configuring and driving optimizations. You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner. 

What you’ll get to do

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

• B.Sc Degree in Information Technology, Computer Science or relevant field
• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Experience interacting with APIs and troubleshooting related requests.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments.

What we can offer you

• Culture - We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
• Learning - We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
• Compensation - You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.

Application Closing Date
Not Specified.