Customer Service Officer at Jose Max E. Technical Enterprises

Jose Max E. Technical Enterprises - We are Manufacturers rep: Dealers suppliers of industrial Tools, Electrical & Plumbing materials, Industrial bearings, Oil seals, Vee/Fan Belts, Bolt & Nuts, Allen Screw Bolts General Technical Tools such as Cotton/Leather or Rubber, hand Gloves, Cutting and Grinding Disk, Saw Blades, Original Hose & Clips, Electrode Etc. Also specialist in Steam & Stainless Materials.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Sango Ota, Ogun
Employment Type: Full-time

Job Description

• We are looking to recruit Customer Service Officer who will maintain a positive relationship with customers.

Job Responsibilities

• Maintaining a positive, empathetic, resilientand professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Requirements

• High School Diploma, General Education Degree, or equivalent.
• 0 - 2 years working experience.
• A Female candidate is preferred for gender balance.
• Basic Knowledge of Computers especially (Microsoft Word and Excel).
• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.
• Must reside in Sango Ota and its Environs.

Salary
N30,000 - N35,000 Monthly.

Application Closing Date
31st December, 2023.