Learning Management System Administrator / Trainer at Valuworks Enterprises

Valuworks Enterprises is an ICT Solutions organization that provides enterprise applications to various institutions across multiple industries. Our organization specializes in delivering state-of-the-art end-to-end information communication technology solutions, digital transformation and turnkey solutions that meet the diverse needs of our clients. One of our products is the DSLMS.

We are recruiting to fill the position below:

Job Title: Learning Management System Administrator (LMS) / Trainer

Location: Agbor, Delta
Employment Type: Full-time

Details

• Learning Management System (LMS) is a software application designed for the administration, documentation, tracking, reporting, automation and delivery of educational courses and training programs. Key users of the LMS include students, lecturers and administrative staff of institutions, hence the need for an on-campus LMS Administrator/Trainer.
• We require the services of qualified individuals who will maximize LMS adoption, provide user support, design, develop, deliver, and maintain resources on the LMS. The administrator will be working on campus liaising between Valuworks and institutional users at the University of Delta Agbor.

Objective

• The objective of this role is to provide support to the Valuworks team, maximize LMS adoption, provide end-user support, develop, deliver, and maintain resources on the LMS. He/She will serve as key contact person for Valuworks while interfacing with institutional users to drive the utilization of the product, support training activities, provide end-user support, ensure customer satisfaction, user engagement and related processes.

Job Description

• Primarily act as a liaison between the product manager of the eLearning platform (ValuWorks Enterprises) and the client (institutions)
• Assist the Product Manager in onboarding, deployment and training activities
• Provide support to lecturers and student users of the LMS platform
• Conduct routine training to improve usage and adoption of the LMS.
• Ensures that the client (institutions) receives quality service with the LMS product – this involves, but not limited to troubleshooting, training for staff or students and consulting on behalf of Valuworks Enterprises.
• Escalate any complaints, suggestions or requirements regarding the LMS platform and its capabilities to Valuworks Enterprises for appropriate action.
• Act in support role for Valuworks during on-campus LMS sensitization and trainings
• Provide first line support to clients (institution) on the use of the LMS products.
• Must have excellent customer-focused communication and negotiation skills.
• The role requires a good level of IT knowledge and the ability to adapt and develop competence in using new features/software.
• This role is full time and would require you work daily in the community where the institution is based or live in close proximity.
• Having prior knowledge of a Learning Management System is an added advantage.

Qualifications

• Minimum of a HND / Bachelor's Degree. Graduates of Computer Science or Computer Technology preferred.
• Proficiency in use of Microsoft Excel – Advanced Microsoft Excel User
• Experience in using software applications, including course management systems, content management, data analysis.
• Job is located on-campus University of Delta Agbor hence interested persons should live in close proximity to work location.
• Experience in providing IT support in a software-as-a-service environment.
• Excellent oral and written communication skills; customer service orientation, ability to communicate complex technical concepts into layman’s terms.
• Experience in facilitation and training both in person and using online tools such as Zoom or Google Meet and delivering life training and in-person presentation.
• Proficiency in ICT skills, troubleshooting, software development, MS Office suite, content creation, online document management and data management.

Application Closing Date
31st January, 2024.

How to Apply
Interested and qualified candidates should send their CV / Resume to: [email protected] using "LMS Administrator / Trainer - University of Delta Agbor" as the subject of the mail.