Business Operations Officer at Lotus Capital Limited

Lotus Capital Limited is a full-service ethical investment management company specializing in Asset Management, Private Wealth Management, and Financial Advisory services. Lotus Capital is a pioneer in non-interest finance in Nigeria and duly registered with the Securities & Exchange Commission (SEC) as Fund Managers.

We are recruiting to fill the position below:

Job Title: Business Operations Officer

Location: Lagos

Job Objective

• The candidate shall be responsible for ensuring seamless back-office operations and exceptional service delivery to customers

Duties & Responsibilities

• Review account opening documentation to ensure compliance with regulatory requirements
• Ensure operational efficiency and meeting client expectations at all digital touch points
• Constant review of customer support channels to ensure exceptional service delivery
• Responsible for efficient transaction processing and payment to clients
• Troubleshoot to resolve client issues relating to support functions
• Provide analytical reports on customer service metrics, client feedback, statistics and transactions
• Perform quality control on transaction processing to ensure compliance with regulations
• Supervise and ensure timely preparation of regulatory and statutory reports
• Supervise reconciliation of direct sales agent accounts and performance metrics
• Manage client database Keep abreast of industry developments and suggest best practices for improvement of service delivery
• Adhere to the industry code of conduct, regulations and SEC rules

Educational Qualifications

• Minimum of a Bachelor Degree Experience:
• A minimum of 4 years post-NYSC experience in financial services operations and back-office activities
• Experience with reviewing customer support channels to ensure operational efficiency
• Key Competency Requirement:
• Detail oriented
• Focused on excellent customer service and experience
• Problem-solving and analytical skills
• Organizational and planning skills
• Strategic thinking and excellent communication skills
• Knowledge of customer service software, MS Excel, Word and PowerPoint

Application Closing Date
10th February, 2024.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using "Business Operations Officer" as the subject of the mail.