Customer Service / Admin Officer at Work Dey HR Services

Work Dey HR Services offers a wide range of HR Consulting Services to Organizations and Individuals. We match Suitable ans employable applicants to Genuine Vacancies in Nigeria.

We are recruiting to fill the position below:

Job Title: Customer Service / Admin Officer

Location: Wuse 2, Abuja (FCT)
Employment Type: Full-time

Job Description

• The Customer Service Representative is the engine of our Logistics Business! Utilizing a high energy approach, the CSR will clearly identify current customer needs for our service and how they can benefit from partnering with uson every shipment.
• Providing excellent customer service is essential in this position. Customer Service, industry experience, and some college coursework preferred but not required.

Duties and Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Excellent multitasking skills within their work space as well as computer software programs.
• Be a professional representative of our company that other employees look up to.

Job Requirements

• High quality written and verbal communication skills
• Ability to adapt to changes in the work environment
• Accurate and able to produce quality work
• Dependability
• Problem solver
• Ability to work in teams and open to others’ views
• Show respect toward others with cultural differences
• Quality decision making
• To perform this job successfully, an individual should have knowledge of Database software; Internet software; Order processing systems; Spreadsheet software, and Word Processing software.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Education / Experience

• B.Sc / HND
• Previous customer service or call center experience required.
• Logistics experience preferred but not required.

Mathematical Skills:

• Ability to calculate in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

Language Skills:

• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Computer Skills:

• To perform this job successfully, an individual should have knowledge of Database software, Internet software, Order processing systems, and Microsoft software.

Application Closing Date
15th February, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.