Waiter / Waitress / Receptionists at Residency Hotel Limited

Residency Hotel is a fast-growing hospitality industry with branches across Nigeria. The company's goal is to provide jobs to Nigerian youths from all tribes. Residency Hotel is known for its reputable customer service to their guests using professional staff and provision of enhanced facilities to meet up customer's expectations and beyond.

We are recruiting to fill the position below:

Job Title: Waiter / Waitress / Receptionist

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Summary

• As a hotel waitress/waiter, you will be responsible for ensuring that guests have a pleasant dining experience during their stay. You will take orders, serve food and beverages, and attend to guest needs in a courteous and efficient manner.

Job Descriptions

• Greeting guests upon arrival and leading them to their tables.
• Presenting menus to guests and explaining menu items, specials, and Drinks.
• Taking food and beverage orders accurately and promptly.
• Entering orders into the system and sending it to the kitchen staff and ensuring that all special requests or dietary restrictions are followed accurately.
• Serving food and beverages to guests in a timely and efficient manner.
• Checking back with guests and giving eye contact to ensure satisfaction with their meals and addressing any concerns or complaints promptly.
• Clearing tables and resetting them for the next service.
• Handling guest payments, processing transactions accurately, and returning change promptly.
• Maintaining cleanliness and hygiene standards in the dining area and adhering to all food safety regulations.
• Collaborating with colleagues to provide excellent customer service and ensure smooth operations.
• Assisting with opening and closing shifts, including setup, cleaning, and restocking.

Qualifications

• ND, HND or B.Sc qualification is an added advantage.
• Previous experience in a similar role, preferably in a hotel or fine dining establishment.
• Excellent communication and interpersonal skills.
• Strong customer service skills and the ability to remain calm and professional under pressure.
• Ability to work effectively in a fast-paced environment and multitask efficiently.
• Basic math skills for processing payments and handling cash.
• Knowledge of food and beverage items and familiarity with menu items.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Physical stamina to stand and walk for extended periods and lift heavy trays if required.

Application Closing Date
31st March, 2024.

How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the email.