Executive Assistant / General Manager at a Shortlet Apartment

A shortlet Apartment with 16 units of brand new apartments + minibar, a tech startup with national and UK projects is recruiting to fill the position below:

Job Title: Executive Assistant / General Manager

Location: Ikeja, Lagos
Employment Type: Permanent, Full-time

Job Description

• The Executive Assistant / General Manager must be a creative self-starter and enjoy working within a small, entrepreneurial environment that is mission-driven, results-driven and growth oriented.
• The ideal individual will have the ability to exercise good judgement in a variety of situations, with strong written and verbal communication, administrative, and organisational skills, brand ambassador and the ability to maintain a realistic balance among multiple priorities.
• The Executive Assistant will have the ability to work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of activities and confidential matters with discretion.
• As general manager you will be responsible for all aspects of operations at the hotel management, that include day-to-day staff management and guests.
• You should be an ambassador for the brand and the hotel. Provide leadership and strategic planning in support of our service culture, maximizing operations and guest satisfaction.

Your Role

• Track CEO's commitments, goals, projects, tasks and deadlines
• Ensure items are effectively delegated, re-prioritized, or addressed, navigating conflicting demands and time pressure
• Organise and attend select meetings, take notes, capture action items, and ensure follow through
• Anticipate and address problems proactively
• Represent the Chairman in internal and external communications
• Draft and edit correspondence that is often sensitive and confidential
• Manage administrative and operational issues
• Maintain the CEO’s calendar; ensure his time is allocated to the highest priorities
• Prepare expense reports
• General ADHOC duties; including ordering items and organising the office
• Support partner's relationship development
• Conduct research and analysis on potential partners / markets
• Follow up on contacts made by the CEO; support the cultivation of ongoing relationships
• Track relationship developments in database or CRM
• Help key CEO meetings and teams to be effective
• Research and prepare select reports and materials
• Help build the strongest possible team
• Promote and market the business.
• Interviewing, recruiting, training and disciplining staff
• Plan work schedules for individuals and teams.
• Deal with guest complaints and comments.
• Address problems and troubleshoot accordingly.
• Ensure security of the hotel is effective.
• Maintains files of all contracts employees, expenses, payroll, etc.
• Identify opportunities to drive change towards productivity.
• Drive individual high performance through regular one to ones.
• Demonstrate a clear passion for achieving high guest measures.
• Conduct routine inspections of the public areas of the hotel, recognising and correcting any potential safety hazards and addressing cleanliness issues.
• Apply and monitor existing SOP’s. and enforce rules and policies of the hotel.
• Solicit guest feedback regarding hotel services and facilities and take corrective action to solve any reported deficiencies.
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems, as necessary.
• Chair monthly team meetings and hold regular team briefings to ensure the team are engaged with the overall corporate vision.

Financial Responsibilities:

• Reviewing staffing levels to meet service, operational and financial objectives.
• Maximise revenue opportunities through analysing sales figures and effective forecasting.
• Reviewing, monitoring, and managing budgets.
• Developing strategies that work to minimise financial risk.
• Manage budgets and financial plans and control expenditure.
• Set and achieve sales and profit targets.
• Analyse sales figures and devise market and revenue management strategies.
• Effectively manage all controllable costs and site P&L
• Prepare daily/weekly and monthly reports and meet deadlines.
• Monitor staff payroll and manage wages.

Characteristics of an Ideal Candidate

• Strong work ethics
• Tenure: minimum of 1 year of experience supporting Executives, including experience in Operations
• Passion for results and our mission
• Expert-level verbal and written communication skills
• Proven ability to use outstanding interpersonal, political navigation, and communication skills to build strong relationships and negotiate challenging situations.
• Highly organised, and highly detail-oriented with strong project management and organisation skills; able to perform and prioritise multiple tasks seamlessly
• Demonstrated proactive approaches to problem-solving with strong decision-making capability
• Emotional maturity such as responsible with sensitive information.
• Highly resourceful team-player, with the ability to also be extremely effective independently
• Proven ability to handle confidential information with discretion
• Flexible and adaptable - absolutely key.
• Comfortable in a high performing, fast-paced and quickly growing organisation; demonstrated ability to achieve high performance goals, meet deadlines and adapt to changing circumstances
• Highly proficient with the Microsoft Office Suite and able to pick up other applications quickly
• Excellent writing, editing, grammatical, organisational, and research skills; able to conduct research and present data in a succinct and well-written manner.

Ability to commute/relocate:

• Ikeja, Omole Estate: reliably commute or plan to relocate before starting work (required).

Salary
N250,000 - N400,000 / month.

Application Closing Date
30th April, 2024.

How to Apply
Interested and qualified candidates should send their CV with Cover Letter to: [email protected] using the Job Title as the subject of the email.