Internal Audit Associate Field Manager at GiveDirectly (GD)

GiveDirectly (GD) aims to reshape international giving - and millions of lives - by allowing donors to provide capital grants directly to the world’s poorest. The Brookings Institution estimates that $70B of cash transfers would be required to eliminate the poverty gap; the aid sector currently spends $135B each year, much of which is allocated to evidence-free interventions. GiveDirectly wants to change that, establishing a benchmark, and in the process accelerate the end of extreme poverty. GiveDirectly has raised over $400M in revenue (>$150M in 2020 alone), while being recognized as one of the most innovative non-profit companies by Fast Company. The growing movement toward cash transfers and GD’s role in that movement have also been featured in This American Life, Foreign Affairs, The Economist, and Business Insider.

We are recruiting to fill the position below:

Job Title: Internal Audit Associate Field Manager

Location: Ibaji, Kogi
Employment Type: Contract
Duration: Till December 2024

Job Description

• The Associate Field Manager (AFM) will play a central role in ensuring that GiveDirectly delivers a gold-standard product to donors and recipients.
• The Associate Field Manager will manage the Field Officers (FOs).
• The Associate Field Manager will own day-to-day management of their team, including: daily work planning and team management, tracking team and individual performance; achieving targets; coaching Field Officers; and identifying opportunities for risk mitigation and process improvement.
• The Associate Field Manager will serve as the key “eyes and ears” resource on the ground for the IA Manager (IAM) and will be responsible for regularly synthesizing updates on team performance as well as field successes and challenges.
• The role will reward exceptional personnel management, organizational skills, high-quality judgment on operational challenges, and a strong commitment towards driving both team and individual productivity and quality.

Responsibilities
Field management (20%):

• Meet with field teams every morning to align plans for the day and solve field challenges Coordinate team approach for village surveys each day to maximize efficiency and productivity. Ensure teams get to the field on time
• Track FO productivity & quality of service, including reviewing operational reports each week; discuss team and individual performance weekly with FOs and IA Manager; be primarily responsible for course correction if metrics are slipping
• Keep senior management informed of key risks to the work plan (e.g. village-specific challenges, political instability, rumors about GiveDirectly, recipient refusals, terrain challenges during rainy seasons, etc.)
• Meet weekly with other members of field management (IA Manager,, other AFMs) in order to discuss challenges in the field and propose solutions
• Meet with IA Manager at least once per month to discuss any adjustments to work plans

Data collection and process improvement (20%):

• Collect surveys on average 1-2 days a week in order to help teams achieve targets and to help identify areas for improvement
•  Vet new versions of surveys, including impact on field staff productivity, and recommend survey improvements as necessary (e.g. potential process gaps)
• Raise ideas for continuous improvement of the enrollment process/recipient experience; execute process improvements and ideas raised by the IA Manager/Country Director.

Quality control (15%):

• Monitor and ensure quality control when the field staff conduct surveys
• Periodically check and review FO data collection in the field and coach staff to correct any issues observed
• Spend 1-2 days resolving difficult cases in the field that require special attention (hard-to-find recipients, cases of potential fraud).

Field Officer management and development (15%):

• Coach FOs on challenges that come up in the field. Provide additional case-specific input as requested by FOs (e.g. ambiguity around potential impostor)
• Exercise judgment and escalate recurring issues or questions to the IA Manager
• Coach FOs who are underperforming and provide disciplinary measures when necessary
• Encourage teamwork and improve morale through mentorship, affirmations, and various management initiatives
• Spend 1-2 days per week shadowing staff in order to identify areas for improvement and professional development, particularly during staff training
• Conduct monthly performance check-ins with direct reports and annual performance reviews.

Administration (20%):

• Ensure all allowance requests and spent allowance requests are submitted correctly and promptly
• Ensure timesheets are accurately submitted in a timely fashion
• Process leave requests so as not to conflict with work planning and operations 
• Resolve miscellaneous equipment requests
• Participate in a weekly field-management forum to solve problems and collaborate on work planning

 Other (10%):

• Arrange interview logistics and conduct interviews for new FOs (after initial screen from HR Manager). Recommend potential hires to IA Manager for final approval
• Provide initial training to newly hired FOs and on-going professional development to staff. Participate in meetings with district, sector and cell officials as necessary. Represent GiveDirectly in the field and manage daily communication with local leaders
• Assist Internal Audit Manager with hosting journalists, donors, and other external parties
• Assist Internal Audit Manager with communicating and executing new projects/pilots/technologies (e.g. software changes and upgrades, recipient targeting projects, content collection for website and mobile app, etc.)
• Assist with response to “crisis” events (e.g. refusal spikes, government shut-down, coordinated fraud, etc.)
• Promote effective team culture by encouraging recognition of positive achievements, planning team events periodically, and other team-building initiatives.

Qualifications

• The ideal candidate for the Associate Field Manager(IA) role must hold a Degree in a relevant field.
• Three to Four years experience in the field working with vulnerable communities.
• Computer and mobile device data entry knowledge and experience with good typing skills.
• Possess the ability to conduct and support recipient surveys and associated processes.
• Fluent in written and spoken English, the ability to speak Igala will be an advantage.
• Exceptional leadership ability with demonstrated success in motivating and developing junior staff.
• Exceptional ability to solve complex operational challenges in the field.
• Alignment with GiveDirectly core values and commitment to advancing GD’s mission.
• Positive attitude, strong work ethic, and team-player mentality.
• Strong interest in being the engine of the day-to-day fieldwork.
• Demonstrated ability to work in a highly independent and self-directed manner, while effectively communicating about gaps and risks.
• Strong relationship-building skills and the ability to represent the organization effectively to external parties in the absent of the Internal Audit Field Manager  (IAM).

Compensation

• At GiveDirectly, we strive to pay our employees generously and equitably. We use an accredited third party salary aggregator to ensure that staff’s total compensation package (base compensation + bonus)  falls within the 75th percentile of similar roles, at similar organizations. We also have a no negotiation policy to ensure we are paying staff equitably across roles. 

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online