Graduate Customer Support Personnel at a Start-up Online Communications Company

A start-up Online Communications Company, operational for one year with the aim of being the foremost online communications company in Africa. Services include developing Web and Mobile Applications, Website development, Brand Conceptualization, online consultancy, internet marketing and Social Media Management.

We look to expansion and will be recruiting to fill the position below:

Job Title: Graduate Customer Support Personnel

Location: Ogba, Lagos.

Job Purpose

• We are looking to fill the position for motivated Customer Service Representative to join the expansion process of the start-up company.

Job Tasks and Responsibilities

• Perform customer verifications
• Process orders, forms, applications and requests
• keep records of customer interactions and transactions
• Record details of inquiries
• Update and change customer information
• Document all customer interactions
• Serve as a link between customers and the organization
• Ensure all records are accurate and update
• Identify opportunities and make suggestions based on Customer needs
• Communicate the product line strategy to the customer
• Enforce strict product line organizational interfaces and organizational procedures
• Manage customer requirements
• Obtains client information by answering telephone calls; interviewing clients; verifying information.
• Determines eligibility by comparing client information to requirements.
• Establishes policies by entering client information and confirming it. Informs clients by explaining procedures; answering questions; providing information.
• Maintains communication equipment by reporting problems.
• Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.

Required Skills and Qualification

• Excellent Spoken communication skills.
• Excellent Use of the computer
• Excellent Customer Service, Problem Solving, Market Knowledge, Documentation Skills.
• Knowledgeable in Resolving and Multi-tasking.
• Bachelors or HND degree (2'1 or equivalent).
• Not more than 28 years
• Broad knowledge on IT products and Services
• Good numerical and writing skills

Application Closing Date
1st July, 2015.

How to Apply
Interested and qualified candidates should send their your CV's to: [email protected] with the position you are applying for as the title of your mail, if not, your application will not be considered.