Aftersales Manager at Global Profilers Africa

Global Profilers - Our client, a leading electro-mechanical solutions provider in Nigeria, is recruiting suitable candidates to fill the position below:

Job Title: Aftersales Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are looking for an Aftersales Manager to oversee and manage annual maintenance contract sales and ensuring that quality and service standards are met.

Responsibilities

• Selling annual maintenance contract services (AMCs) rental services, etc for all our product lines.
• Ensuring customer satisfaction through aftersales service.
• Monitor and analyze customer feedback trends to identify and resolve frequent problems.
• Negotiate contracts with service and product suppliers to ensure a good level of customer service.
• Writing and updating procedures and instructions for the management and use of our products and services.
• Establish and maintain contact with clients and potential clients to assess satisfaction and optimize opportunities for further sales

Requirements

• Bachelor's Degree in Engineering, Finance, Business management, or its equivalent in relevant courses.
• Extensive experience of 8 – 15 years from either power solutions, industrial products/equipment, technical products or selling maintenance services.
• Must have spent the last 4 years in selling maintenance contracts
• High level of competence in spoken and written English language skills
• Must possess very good business data analytic skills

Competencies:

• Team player.
• Strong communication skills.
• Flexible.
• Great attention to detail.
• Deadline-Oriented.
• Trustworthy and dependable.

Salary Budget
Open to Discuss

Application Closing Date
7th April, 2024.