Head of Operations at Smartcity Plc

Smartcity is an investment and Infrastructure development company dedicated to creating modern real estate and infrastructural projects that allows people to live, work and relax in a technologically enabled environment that makes for pleasant and productive living.

We are recruiting suitable candidates to fill the position below:

Job Title: Head of Operations

Location: Lagos

Job Description

• As our Head of Operations, you will be the architect of operational excellence.
• You will lead a high-performing team, overseeing all aspects of our operations, including production, quality control, inventory management, logistics, and security.
• You will be responsible for optimizing processes, identifying and implementing efficiency gains, and ensuring strict adherence to PCI DSS compliance standards.

Key Responsibilities
Operational Strategy and Planning:

• Develop and implement operational strategies that align with the company’s business goals and objectives.
• Oversee the planning and execution of all operational activities to ensure efficiency and effectiveness.

Process Optimization:

• Continuously evaluate and improve operational processes to enhance productivity, reduce costs, and ensure high-quality service delivery.
• Implement best practices and industry standards in all operational activities.

Team Leadership and Development:

• Lead, mentor, and develop a high-performing operations team, fostering a culture of excellence and continuous improvement.
• Provide clear direction and support to team members, ensuring alignment with company objectives.

Compliance and Risk Management:

• Ensure compliance with all regulatory requirements and industry standards.
• Develop and implement robust risk management policies and procedures to mitigate operational risks.

Technology and Innovation:

• Leverage technology and innovative solutions to enhance operational efficiency and service delivery.
• Collaborate with the IT department to implement and maintain operational systems and tools.

Customer Service Excellence:

• Ensure high levels of customer satisfaction by delivering exceptional service and support.
• Address and resolve operational issues in a timely and effective manner.

Financial Management:

• Manage operational budgets, ensuring cost-effective use of resources.
• Monitor and report on operational performance, identifying areas for improvement and cost savings.

Requirements
Education:

• Bachelor’s degree in Business Administration, Operations Management, Engineering, or a related field.
• An MBA or other relevant advanced degree is preferred.

Experience:

• Minimum of 10 years of progressive operations management experience, with at least 5 years in a senior leadership role within the FinTech, financial services, or payment card personalization sectors.
• Proven track record of successfully managing and optimizing operations in a high-growth environment.

Skills and Competencies:

• Strong strategic thinking and problem-solving skills.
• In-depth knowledge of operational best practices, regulatory requirements, and industry standards.
• Excellent leadership and team development abilities.
• Strong communication and interpersonal skills.
• Proficiency in operational systems and tools.

Application Closing Date
Not Specified.