Operations Manager at Workforce Group

Workforce Group - Our client, a leading provider of private security services, is recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Job Description

• The Operations Manager is responsible for overseeing the daily operations of the company, ensuring efficient and effective service delivery.
• This role involves managing a team of security personnel, coordinating with clients, and ensuring compliance with industry standards and regulations.
• The Operations Manager will drive operational excellence, improve processes, and contribute to the strategic goals of the company.

Responsibilities
Operational Oversight:

• Supervise and coordinate all security operations to ensure high-quality service delivery.
• Develop and implement operational policies and procedures to enhance efficiency and effectiveness.
• Monitor and evaluate the performance of security personnel, providing guidance and support as needed.

Team Management:

• Recruit, train, and manage a team of security officers, supervisors, and other staff.
• Conduct regular performance reviews, provide feedback, and implement development plans for team members.
• Ensure proper scheduling and deployment of security personnel to meet client needs.

Client Relations:

• Serve as the primary point of contact for clients, addressing their security needs and concerns.
• Conduct regular site visits and meetings with clients to ensure satisfaction with security services.
• Develop and maintain strong relationships with clients, ensuring high levels of customer service.

Compliance and Risk Management:

• Ensure compliance with all relevant laws, regulations, and industry standards.
• Develop and implement risk management strategies to mitigate potential security threats.
• Conduct regular audits and inspections to ensure adherence to company policies and procedures.

Strategic Planning:

• Contribute to the development and implementation of the company’s strategic goals and objectives.
• Identify opportunities for business growth and operational improvement.
• Develop and implement innovative security solutions to meet evolving client needs.

Crisis Management:

• Develop and implement emergency response plans and procedures.
• Lead and coordinate response efforts during security incidents and emergencies.
• Conduct post-incident analysis and reporting to identify lessons learned and improve future response.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to develop and implement effective operational policies and procedures.
• Strong problem-solving and decision-making abilities.
• Proficiency in using security technology and systems.
• Knowledge of relevant laws, regulations, and industry standards.

Working Conditions:

• The position may require occasional travel to client sites and other locations.
• Ability to work in a fast-paced environment and manage multiple priorities simultaneously.
• Flexibility to work outside regular business hours as needed to address urgent operational issue

Requirements

• A Bachelor's degree in business or any security-related field of study
• Proven experience in a leadership or strategic role within the private security space or related fields.
• Entrepreneurial mindset with a strong passion for innovation and disruption.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to manage multiple projects and priorities in a fast-paced environment.
• Excellent communication and interpersonal skills, with the ability to influence and collaborate at all levels of the organization.
• Hands-on attitude with a willingness to roll up sleeves and dive into operational tasks as needed.
• Strong business acumen and financial literacy.
• Experience in a high-growth startup or fast-growing private security company is a plus.

Application Closing Date
5th August, 2024.