Lead, BSS Support Services (Telecoms) at Roducate Limited

Roducate is a comprehensive e-learning resource that can be used by schools as their core teaching and learning tool, as well as for self-paced learning by students. As an education technology company, we are committed to making high quality education accessible to all, regardless of location or socioeconomic status. We are dedicated to innovation and cutting-edge technology, and are always looking for talented professionals to help us achieve our goals.

We are recruiting to fill the position below:

Job Title: Lead, BSS Support Services (Telecoms)

Location: Victoria Island, Lagos
Employment Type: Full-time
Department: Technology (Network)
Reports To: Head of Engineering

Role Overview

• Lead BSS will be responsible for ensuring the smooth operation, reliability, and performance of our BSS infrastructure, which includes billing, charging, CRM, SIM Registration, MNP, inventory management, Mediation and Carrier & Wholesale and other related systems.

Responsibilities

• Oversee the monitoring, troubleshooting, and resolution of BSS incidents and problems.
• Ensure compliance with industry regulations, security standards, and internal policies.
• Collaborate with cross-functional teams, to ensure alignment and effective support.
• Stay up-to-date with industry trends, emerging technologies, and best practices in BSS operations. Any other duties assigned.
• Planning preventive maintenance schedule for BSC locations Ensuring network uptime
• Ensuring effective fault management in case of fault occurrence Reporting and documenting the status at the end of scheduled activity
• Preparation of low level design documentation for change requests (configuration changes, new code, parameters changes, etc.) according to requests sent by Engineering Customer Department. The implementation of those changes is not OE team responsibility. Some of those changes are recurrent.

KPI:

• System Uptime and Reliability
• Incident Resolution Time
• Billing Accuracy and Efficiency
• System Integration Success Rate
• User Satisfaction and Support Response Time

Educational and Professional Qualification

• Bachelor's degree in Computer Science, Computer Engineering, or related field
• At least 6 years of experience in mobile network implementation and operation

Required Competencies:

• The post holder must be able to demonstrate appropriate skills and experience which will enable him/her to deliver in line with the main purpose and key responsibilities of the role.
• More specifically, the following competencies are required to succeed in the role:
  • In-depth knowledge of BSS domains, including billing, charging, CRM, and network management.
  • Experience with BSS platforms and technologies, such as Oracle, Ericsson, or Huawei.
  • Strong understanding of IT service management frameworks, such as ITIL.
  • Familiarity with network management systems, including fault management, performance management, and configuration management.
  • Strong knowledge of UNIX/Linux operating systems and RDBMS and Scripting skill.
  • Hands technical experience supporting with industry processes such as SIM registration, Mobile Number Portability, SIM Swap etc.
  • Experience in interconnect settlement process and post-paid operations management.
  • Experience with data analytics, reporting, and visualization tools
  • Manage multiple projects simultaneously.
  • Strong programming skills in languages such as Python, Java, or C++.

Essential Skills:

• Analytical skills.
• Technical knowledge.
• Presentation and Communication.
• Attention to details.
• Ability to work with a team.
• Creative and Innovative thinking.
• Organizational Skills.
• Self-leadership and Planning Skills.

Salary
N200,000 monthly.

Application Closing Date
19th September, 2024.