Customer Service Representative at the Young Stores (TYS) - Havigo Consulting Limited

Havigo Consulting Limited - Our client, the Young Stores (TYS), is a leading distributor of pharmaceutical products for many brands and manufacturers in Nigeria and abroad. With the head office located in Ibadan, The Young Stores seeks to be a one stop shop where anything medical and pharmaceutical can be sourced in wholesale quantities and at affordable prices. TYS operates large warehouses and a chain of sales point to serve our teeming customer base from across Nigeria.

They are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ibadan, Oyo
Employment Type: Full-time

Responsibilities

• Upsell and cross-sell our goods to customers
• Manage large amounts of incoming phone calls.
• Generate sales leads.
• Improving customer service experience, engage customers and facilitate organic growth of our customer base
• Taking ownership of customers issues and following problems through to resolution
• Setting clear customer service goals, and deploying strategies aimed at achieiving those goals
• Build sustainable relationships and trust with customers through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers
• Daily/weekly customer service reports to the management for decision making

Qualifications

• Minimum of BSc in Business Administration or other relevant fields
• Minimum of two (2) years proven experience as a Customer Service Manager, Retail Manager or Assistant Manager
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Proficiency in English, and Strong client-facing and communication skills
• Working knowledge of customer service software, databases and tools
• Ability to think strategically and to lead
• Advanced troubleshooting and multi-tasking skills
• Sense of ownership and pride in your performance and its impact on company’s success
• Critical thinker and problem-solving skills
• Good time-management skills
• Great interpersonal skills
• High level of attention to detail and accuracy
• Strong organizational abilities
• Ability to work independently and as part of a team.

What We Offer

• Opportunity for career growth and development.
• Supportive and collaborative work environment.

Application Closing Date
14th October, 2024.