IT Manager at Summit Hotel and Apartment

Summit Hotel and Apartment is recruiting suitable candidates to fill the position below:

Job Title: IT Manager

Location: Lagos
Employment Type: Full-time

Job Summary

• We are seeking a dedicated and experienced IT Manager to lead our technology operations at Summit Hotel and Apartment.
• In this role, you will oversee the hotel’s IT infrastructure, ensuring the seamless functioning of all systems and applications that support our operations.
• You will be responsible for managing the IT team, implementing innovative technology solutions, and safeguarding our data security, all while enhancing the guest experience.

Key Responsibilities
Manage IT Infrastructure:

• Oversee the installation, configuration, and maintenance of the hotel’s IT systems, ensuring reliability and performance across networks, servers, and hardware.

Lead IT Team:

• Mentor and manage the IT staff, fostering a collaborative environment and providing training and support on IT-related issues and systems.

Implement Technology Solutions:

• Assess and implement new technologies to improve operational efficiency and guest services, working closely with vendors for software and hardware integration.

Ensure Data Security:

• Develop and enforce IT security policies to protect sensitive information and ensure compliance with data protection regulations and industry standards.

Manage IT Budget:

• Prepare and oversee the IT budget, monitoring expenditures and identifying cost-saving opportunities.

Enhance Guest Experience:

• Utilize technology to improve guest services, such as Wi-Fi, mobile apps, and in-room technology, while gathering feedback for continuous improvement.

Provide Technical Support:

• Offer prompt technical support for hotel staff and guests, maintaining a ticketing system for tracking and managing IT requests.

Strategic Planning:

• Develop long-term IT strategies that align with the hotel’s goals, staying updated on industry trends and emerging technologies.

Qualifications
Education:

• Bachelor’s Degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.

Experience:

• 4+ years of IT management experience, preferably in the hospitality industry.

Skills:

• Strong knowledge of IT infrastructure, network systems, and data security protocols.
• Proficient in project and budget management.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal abilities.
• Familiarity with hotel management software (e.g., PMS, POS).

Personal Attributes:

• Detail-oriented and highly organized.
• Ability to work under pressure and meet deadlines.
• Strong leadership and team-building capabilities.
• Customer-focused with a commitment to service excellence.

Working Conditions:

• Full-time position with potential evening and weekend hours.
• On-call availability for emergency IT issues.
• Fast-paced hotel environment with frequent interactions with staff and guests.

Application Closing Date
10th October, 2024.