IT Support Manager at Compovine Technologies Limited

Compovine Technologies Limited is an ICT / Computer sales and services company.

We are recruiting to fill the position below:

Job Title: IT Support Manager

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Manage the assigned Computer &Copier Service team members
• Lead, coach and train team members
• Develop and implement strategic initiatives for team
• Be an escalation point of contact to handle issues and involve direct leadership as needed
• Monitor team coverage, oversee personnel time off approval, make sure back-ups are in place and redistribute work to cover when others are out
• Monitor staffing and equipment needs
• Conduct performance reviews and make compensation decisions
• Monitor direct reports call screens, work load and call activity to meet and exceed our client s expectations
• Manage and meet established metrics and team benchmarks
• Provide weekly metrics and reports to the Director Computer & Copier Service Manager regarding the team s performance
• Attend required company and departmental meetings
• Perform other related duties as assigned by Director

Application Closing Date
30th November, 2024.