Restaurant Operations Manager at a Leading Quick-Service Restaurant (QSR) Company - WorQulture

WorQulture - Our client, a renowned leader in the Quick-Service Restaurant (QSR) industry, located in the vibrant city of Benin, is recruiting to fill the position below:

Job Title: Restaurant Operations Manager

Location: Sapele Road, Benin City - Edo
Employment Type: Full-time

Job Description

• Our client is seeking a dedicated and dynamic General Manager. This role is for someone who thrives in a fast-paced environment, understands the importance of authentic customer experiences, and is committed to stewarding resources to foster both employee growth and customer satisfaction.

Key Responsibilities

• Lead day-to-day restaurant operations with integrity, ensuring full compliance with health and safety regulations while prioritizing the well-being of both customers and staff.
• Cultivate a customer-first culture by mentoring a diverse team to consistently deliver genuine, top-tier service.
• Exercise prudent financial management, including budgeting, forecasting, and cost control, reflecting stewardship and wise resource management.
• Develop and implement creative marketing strategies to boost sales and customer engagement, while staying authentic to the restaurant’s values.
• Uphold high standards of food quality, presentation, and service excellence, ensuring that all touchpoints reflect the restaurant’s commitment to authenticity.
• Foster an environment of teamwork and mutual respect, where all employees feel valued and encouraged to contribute.
• Address customer feedback professionally and efficiently, always aiming for continuous improvement.
• Analyze key performance indicators and identify areas for operational enhancement to achieve sustainable growth.

Qualifications

• Bachelor's Degree in Business Administration, Hospitality Management, or a related field (preferred).
• Minimum of 5 years of restaurant management experience, particularly in a fast-paced, customer-centric environment.
• Strong leadership skills, with a focus on servant leadership and team development.
• Excellent communication skills, coupled with the ability to build strong relationships with both customers and team members.
• Proven ability to meet sales targets and manage operational costs while delivering exceptional customer experiences.
• Proficiency in managing inventory and controlling costs to ensure sustainable operations.

Salary
N400,000 / month.

Benefits:

• Competitive salary with performance-based incentives, rewarding dedication and achievement.
• Comprehensive health insurance to support your well-being.
• Opportunities for continuous professional development and career advancement within the organization.
• Other allowances
• Employee discounts and other perks as a token of appreciation for your commitment.

Application Closing Date
14th November, 2024.