Front Desk / Customer Relation Officer at ATCO Homes

ATCO Homes has helped enhance commercial real estate market. With our integrated service lines of brokerage, property management, construction and investments, our team of professionals deliver start-to-finish results to our tenants, owners and investors. As one, we are tight and we pride ourselves on providing best-in-class service and support to our customers, our communities and the people who power them.

We are recruiting to fill the position below:

Job Title: Front Desk / Customer Relation Officer

Location: Lagos
Employment Type: Full-time

Job Description 

• Engaging with customers to address enquiries and resolve complaints.
• Developing and implementing policies and procedures that improve customer service experience.
• Liaising with other departments to streamline operations relating to customer service.
• Collecting and analysing feedback to understand customer needs and help improve a company's products or services.
• Training staff on best practices for dealing with customers and implementing service standards.
• Working with management to develop strategies aimed at improving customer satisfaction and retention.
• Maintaining accurate records of customer interactions and processing customer accounts.
• Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
• Greet and welcome all guest
• Answer questions and address complaints
• Answer all incoming calls and redirect them or keep messages.

Remuneration
N120,000 Monthly.

Application Closing Date
13th January, 2025.