Dynamics CRM Functional Associate at ITC Worldwide

ITC Worldwide offers Microsoft Experienced & Certifiedcomprehensive technical and functional support Services for all Microsoft enterprise technologies, including Microsoft Dynamics 365, Microsoft Azure, and Microsoft 365 across the cloud, hybrid, and on-premises. Includes around the clock problem resolution, proactive advisory services, onsite support, and add-on services to customize your support experience.

We are recruiting to fill the position below:

Job Title: Dynamics CRM Functional Associate

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• The Dynamics CRM Functional Associate works closely with clients and internal teams to implement, support, and optimize Microsoft Dynamics 365 CRM solutions.
• This role involves gathering business requirements, configuring the CRM system, providing functional support, and ensuring that the solution meets business needs.
• The associate will support the deployment and maintenance of CRM functionalities across sales, customer service, marketing, and other related modules.

Key Responsibilities
Requirements Gathering & Analysis:

• Collaborate with business users to understand their requirements and translate them into functional specifications.
• Work with cross-functional teams to identify business processes that can be automated or optimized with Dynamics 365 CRM.
• Document functional requirements, user stories, and business processes.

System Configuration & Customization:

• Configure Dynamics 365 CRM to align with business needs, including entity creation, forms, views, workflows, dashboards, and security roles.
• Customize CRM features using tools like PowerApps and Power Automate.
• Collaborate with developers to implement more complex customizations, if needed.

Testing & Support:

• Support end-user testing, including UAT (User Acceptance Testing), ensuring system functionality meets the business requirements.
• Troubleshoot and resolve functional issues related to Dynamics CRM.
• Assist with data migration from legacy systems to Dynamics 365 CRM.

Training & Documentation:

• Develop training materials and documentation to support end users in utilizing the CRM system effectively.
• Conduct training sessions and provide ongoing support to users.

System Maintenance & Optimization:

• Monitor system performance and make recommendations for improvements.
• Regularly review and maintain CRM configurations to ensure they stay aligned with business requirements.
• Assist in the implementation of system upgrades and patches.

Collaboration & Reporting:

• Work closely with project managers, technical consultants, and business users to ensure project milestones are met.
• Generate reports and dashboards using built-in CRM reporting tools and Power BI for management insights.

Required Qualifications
Education:

• Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.

Experience:

• 1-2 years of experience working with Microsoft Dynamics 365 CRM or a similar CRM platform.
• Experience in configuring or supporting CRM modules such as Sales, Customer Service, Marketing, or Field Service.
• Familiarity with Microsoft Office 365, Power Platform (Power Apps, Power Automate), and Azure is a plus.

Skills:

• Strong understanding of CRM business processes, including sales pipeline management, customer service workflows, and marketing automation.
• Proficiency in configuring Dynamics CRM features such as entities, workflows, and security roles.
• Ability to analyze and translate business requirements into CRM functionality.
• Excellent problem-solving and troubleshooting abilities.
• Strong communication and collaboration skills.
• Knowledge of SQL and data management principles is a plus.

Preferred Qualifications:

• Certifications:
  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
  • Microsoft Certified: Dynamics 365 Sales Functional Consultant Associate.

Remuneration
N250,000 - N300,000 Monthly.

Application Closing Date
3rd February, 2025.