Hotel Supervisor at a Newly Built Hotel - Efezi Southsea Nigeria Limited

Efezi Southsea Nigeria Limited - Our client, a newly built 30-rooms hotel located in Ikotun area of Lagos, is recruiting suitable candidates to fill the position below:

Job Title: Hotel Supervisor

Location: Ikotun, Lagos

Job Summary

• The Hotel Supervisor oversees the day-to-day operations of the hotel to ensure smooth and efficient functioning.
• They manage staff, coordinate departmental activities, and ensure guests receive exceptional service.
• This position is responsible for maintaining operational standards, resolving issues promptly, and contributing to the overall success of the property.

Key Responsibilities
Operational Supervision:

• Oversee front desk, housekeeping, food and beverage, and other operational departments to ensure efficiency and guest satisfaction.
• Monitor daily operations and resolve any issues or complaints promptly.
• Ensure compliance with company policies, safety standards, and regulatory requirements.

Team Management:

• Supervise and support hotel staff, including scheduling, training, and performance evaluation.
• Foster a positive work environment to maintain high morale and productivity.
• Address staff concerns and mediate conflicts when necessary.

Guest Relations:

• Ensure a high level of guest satisfaction by addressing complaints and feedback professionally and effectively.
• Monitor guest reviews and work with staff to implement improvements.
• Assist guests with special requests and ensure their needs are met.

Administrative Duties:

• Assist in budget preparation and expense control to meet financial goals.
• Oversee inventory management for supplies and equipment.
• Prepare daily, weekly, or monthly reports on operational performance.

Quality Control:

• Conduct regular inspections of rooms, public areas, and facilities to ensure cleanliness and maintenance standards are met.
• Collaborate with the maintenance team to address repairs or technical issues promptly.
• Implement and monitor standard operating procedures (SOPs) to maintain service quality.

Event Coordination (if applicable):

• Assist with planning and executing events or functions hosted at the property.
• Coordinate with vendors and clients to ensure successful event delivery.

Qualifications

• Interested candidates should possess an HND qualification with 6 years experience.
• Candidate must be resident of Ikotun areaand its enviros.

Application Closing Date
23rd January, 2025.