Order Fulfillment Coordinator at a Leading Premium Lifestyle E-commerce Retailer - 21Search Limited

21Search Limited - Our client is a leading premium lifestyle E-commerce retailer, offering exceptional quality products without premium price tags typically associated with designer or branded products. They stands for a commitment to excellence, delivering products that not only enhance your personal identity and social signals but also provide a profound sense of achievement and distinction.

They are recruiting to fill the position below:

Job Title: Order Fulfillment Coordinator

Location: Oniru, Lagos
Employment Type: Full-time

Job Overview

• Lead the coordination of order fulfillment, inventory returns & inventory quality management for Kubona's premium fashion accessories e-commerce business, ensuring high customer delivery success rates and customer satisfaction.

Key Responsibilities

• Manage end-to-end operations for order processing, packaging, and delivery confirmation of orders to customers
• Maintain high payment-on-delivery success rate through effective coordination with delivery partners and customers
• Oversee inventory returns and quality management across multiple product categories (shoes, watches, handbags, luggage)
• Coordinate with warehouse team to ensure efficient storage and retrieval of products
• Maintain accurate inventory records for returns and repairs and conduct regular audits
• Coordinate the repairs and returns of products to customers.
• Manage relationships with delivery partners and courier services to ensure delivery of products as requested by customers and handle delivery exceptions.
• Implement and maintain quality control processes
• Generate regular reports on order fulfillment KPIs and performance metrics

Required Qualifications

• Bachelor's degree
• 3+ years experience in e-commerce order fulfillment or related field
• Strong understanding of inventory management systems
• Excellent analytical and problem-solving skills
• Proficient in Microsoft Excel and inventory management software
• Strong communication and interpersonal skills
• Customer Interaction Experience

Preferred Qualifications:

• Experience with luxury goods or fashion retail.
• Knowledge of ERP systems.
• Previous experience with payment-on-delivery operations.
• Strong customer service skills.

Work Hours:

• Mon - Fri: 8.30am - 6.30pm
• Fri: 7.30am - 8.30am (Training)
• Sat: 10am - 6.30pm (Subject to schedule with taking the next Tuesday off)

Benefits

• Competitive salary: N200,000 monthly
• Performance Bonus: Up to N400,000 yearly
• Health insurance: After job confirmation
• Professional development opportunities
• Career growth potential
• Annual leave: 15 working days
• Lunch provided onsite.

Application Closing Date
24th, January, 2025.