Graduate IT Desktop Support Analyst at Sahara Group

Sahara Group nutures businesses in the energy sector. These companies operate essentially within the energy industry and its associated sub-sectors. The Group consists of individuals, who are determined to make a positive impact on the business environment.

We are recruiting to fill the below position:

Job Title: IT Desktop Support Analyst

Location: Nigeria

Job Description

• The Role of the Desktop Support Analyst is to maintain and operate computer systems and/or network.
• The IT Support team is charged with installing, supporting and maintaining desktop computing systems; planning for and responding to service outages and other problems that may arise.
• Other duties may include: End user education and IT Project implementation.
• To perform the job well, the role holder must demonstrate a blend of technical skills in desktop operating systems technologies, system administration and use of Microsoft Office tools.

Key Responsibilities

• Provide first level technology support and escalate issues to Tier 2 and 3 support when necessary
• Monitor and evaluate data network infrastructure: Switches, routers, data network devices, network links, GSM boosters, PBX, IP telephones and implement changes as required to improve performance
• Monitor and evaluate voice network infrastructure: IP PBX, IP Phones, VoIP gateways, E1 lines and implement changes as required to improve performance
• Interface with 3rd party service providers
• Provide periodic reporting of IT Support operations

Knowledge/Skills:

• Good Knowledge of windows 2008 Server operating system and Network Infrastructure (Active Directory,Group Policy, DHCP, DNS, File Services, etc.)
• Hardware and software troubleshooting skills
• Good understanding of windows based applications and their interaction with the underlying operating system environment (Registry, System Services, Component application subsystem etc.)
• Dexterity in setting up and managing switches and routers
• Good report writing skills
• Good IT process understanding
• Very good problem solving skills - frequently under various sorts of constraints and stress

Minimum Qualification / Experience

• A Bachelor's degree in the field of Computer Science/Engineering
• 1 - 4 years qualitative experience in technology deployment or support
• Certifications will be an added advantage.
• Excellent communication skills and interpersonal skill,
• Ability to work virtually, fluency in English as a contract language.

Personality Traits:

• Highly analytical,
• Hard-working,
• Creative,
• Logical,
• Organized,
• Professional conduct,
• Resourceful
• Good interpersonal skills

Working Relationships:

• 2nd and 3rd Tier IT Support team
• 3rd party service providers
• Sahara Group staff
• Other Stakeholders

Application Closing Date
Not Specified.

How To Apply
Interested and qualified candidates should:
Click here to apply online