Dispatch Rider at Bankyloolas

Bankyloolas - Established in 2013, Bankyloolas is a leading food brand with three unique arms: Bankyloolas Cuisine; specializing in event catering across Nigeria. Bankyloolas Mobile; is known for the best small chops, grills, and cocktails in Ibadan. Pasta Pan; Ibadan’s No 1 place for pasta and peppersoup.

We are a top food brand in Ibadan, offering a wide range of delicious options and reliable food delivery for those wondering “what or where to eat in Ibadan” or searching for “places to eat in Ibadan”. Whether you’re looking for quick bites, delicious pasta meals in Ibadan or catering for your next event, Bankyloolas has you covered!

We are recruiting to fill the position below:

Job Title: Dispatch Rider 

Location: Ibadan, Oyo
Employment Type: Full-time

Job Description

• The Dispatch Rider will be responsible for the safe, timely, and accurate delivery of food orders to customers, ensuring an excellent customer experience.
• The rider will adhere to company policies and ensure deliveries are carried out professionally and efficiently, contributing to the overall success of Bankyloolas.

Key Responsibilities

• Deliver food orders promptly and accurately to customers.
• Ensure all deliveries are made within specified time frames and report any delays.
• Verify the accuracy of orders with the customer before departing for delivery.
• Maintain professional and courteous interaction with customers at all times.
• Handle customer complaints and queries with empathy and escalate as necessary.
• Provide a positive customer experience, ensuring satisfaction at every point of contact.
• Adhere to all company policies and procedures.
• Maintain a professional appearance and demeanor.
• Uphold the integrity and reputation of Bankyloolas.
• Follow the standard process flow for deliveries.
• Utilize designated tools and apps to track deliveries and update statuses.
• Report daily activities, including delivery times and customer feedback, to the Admin Officer.
• Attend review meetings twice a month to discuss performance and improvements.

Key Performance Indicators (KPIs):
Delivery Timeliness:

• Percentage of orders delivered within specified time frames.

Order Accuracy:

• Percentage of orders delivered without discrepancies (e.g., wrong items, incomplete orders).

Customer Satisfaction:

• Customer feedback and ratings regarding delivery experience, communication, and professionalism.

Delivery Volume:

• Number of deliveries made per month, with targets set at 200 deliveries for full salary and bonus eligibility for over 300 deliveries.

Cost Minimization:

• Rider’s ability to minimize operational costs and maintain a good performance rating.

Adherence to Policies:

• Compliance with company policies, traffic rules, and delivery process flow.

Feedback Handling:

• The speed and quality of resolving customer complaints or queries, ensuring customer satisfaction.

Operational Efficiency:

• Reporting and updating delivery status accurately and on time.

Requirements

• Candidates should possess an FSLC / OND qualification with at least 1 year work experience.

Salary
N70,000 / month.

Application Closing Date
30th April, 2025.