Retail Sales Training Coordinator at Coronation Insurance Plc

Coronation is a leading financial service partner that helps build enduring legacies for sustainable wealth creation in Africa. Having established a 30-year record of achievements in banking across Africa and beyond, our founders established a Pan-African platform focused on building a better financial future for Africa. Today, our businesses are entrusted with our over $1billion of clients’ assets and are recognized as Nigeria's fastest-growing investment managers. Our purpose at Coronation is to create a prosperous future for our clients and the African continent. Coronation is proud to be an Equal Opportunity Employer. We enable an inclusive workplace by evaluating qualified applicants without discriminating against race, color, national origin, religion, sex, sexual orientation, gender identity, disability, and other statuses protected by law.

We are recruiting to fill the position below:

Job Title: Retail Sales Training Coordinator

Location: Ikoyi (Awolowo Road), Lagos
Employment Type: Full-time

Role Responsibilities

• Develop and implement learning and development strategy and framework to guide the development and growth of retail agency staff.
• Maintain an organized calendar of retail training events and communicate schedules effectively to all stakeholders.
• Develop training courses and programmes for retail agency staff.
• Maintain a comprehensive training calendar to ensure timely delivery of programs.
• Identify training needs by conducting assessments and analyzing sales performance metrics to determine areas of improvement.
• Gather feedback from training participants and managers to assess the effectiveness of sessions and identify areas for improvement.
• Conduct hands-on training sessions, workshops, and one-on-one coaching to enhance product knowledge and selling techniques.
• Maintain learning and development spending against the HR Training budget.
• Organize and facilitate in-house training sessions and workshops.
• Regularly audit training resources to ensure alignment with current company goals and retail best practices.
• Liaise with external trainers and vendors to deliver specialized training programs.
• Stay updated on the latest sales techniques, tools, and industry trends to continuously improve training programs.
• Support employees during training by providing necessary resources and guidance.
• Source, evaluate, and manage relationships with external training vendors and consultants.
• Ensure training programs meet the organization's standards and budget requirements.
• Ensure all training initiatives comply with statutory and regulatory requirements (e.g., ITF or equivalent).

Role Requirements

• Bachelor’s degree in Marketing, or a related field.
• Previous experience in Retail Sales is compulsory.
• Strong understanding of sales techniques, customer service principles, and retail operations.
• Minimum of 4-7 years of experience in sales, and training.

Application Closing Date
Not Specified.