Customer Service Representative at Vendor.com.ng

Vendor.com.ng, an online marketplace, is recruiting suitably qualified candidates to fill the position below:

Job Title: Customer Service Representative

Location: Nigeria
Employment Type: Full-time

Job Summary

• We are looking for a customer-focused and results-driven Customer Service Representative to provide exceptional service to our customers via phone, email, and chat. 
• The successful candidate will be responsible for resolving customer inquiries, addressing concerns, and promoting our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer complaints and concerns in a fair and courteous manner
• Provide accurate and detailed information about our products and services
• Process customer orders, returns, and exchanges
• Identify and escalate complex customer issues to senior staff
• Collaborate with internal teams to resolve customer issues
• Participate in ongoing training and development to improve customer service skills
• Meet or exceed customer satisfaction and performance targets

Requirements

• Bachelor's degree in Business Administration or related field
• 1-2 years of customer service experience; experience in a call center environment an asset
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Proficient in CRM software and Microsoft Office
• Strong attention to detail and ability to maintain accuracy.

What We Offer

• Competitive salary and benefits package
• Flexible scheduling and work-life balance
• Opportunity to work with a dynamic and growing company.

Application Closing Date
20th March, 2025.