IT Support Analyst at Esporta Hotels Limited

Esporta Hotels is a wholly owned Nigerian company whose vision is to provide excellent services.

We are recruiting to fill the position below:

Job Title: IT Support Analyst

Location: Lagos
Employment Type: Full-time

Description

• Are you a tech-savvy problem solver who thrives on keeping systems running smoothly? We’re looking for an experienced IT Support Analyst to join our team and play a crucial role in delivering top-notch technical support to our staff and systems.

About the Role

• As our IT Support Analyst, you’ll be the go-to expert for resolving technical issues, maintaining hardware and software systems, and ensuring our IT infrastructure is reliable, secure, and efficient.
• You’ll work closely with all departments to provide excellent support, maintain documentation, and contribute to ongoing IT improvements.

Key Responsibilities

• Provide first and second-line support for all IT-related issues (hardware, software, network, printers, etc.)
• Diagnose and resolve technical issues in a timely and professional manner
• Install, configure, and maintain IT equipment and systems
• Monitor system performance and perform regular maintenance and upgrades
• Manage user accounts, permissions, and security settings
• Maintain IT documentation and asset records
• Support onboarding/offboarding processes for staff from a tech perspective
• Collaborate with external vendors when necessary

Requirements
What We’re Looking For:

• Bachelor’s Degree in Computer Science, Information Technology, or related field (preferred)
• Proven experience as an IT Support Analyst or similar role
• Strong knowledge of Windows/Mac OS, Office 365, and basic networking
• Solid troubleshooting and diagnostic skills
• Excellent communication and interpersonal abilities
• Ability to work independently and under pressure
• Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.

What You’ll Get:

• A supportive and collaborative work environment
• Opportunities for continuous learning and career growth
• A chance to be part of a forward-thinking, tech-driven company.

Salary
N100,000 - N180,000 / month.

Application Closing Date
9th May, 2025.

Method of Application
Interested and qualified candidates should send their CV and a brief cover letter to: jobs@esportahotels.com using "IT Support Analyst Application" as the subject of the mail.