Implementation Specialist at Koteria Solutions (Remote)

Koteria Solutions is an IT consulting and service management company dedicated to helping businesses simplify, automate, and amplify their operations. We specialize in CRM implementation, work management solutions, process automation, and user adoption services. Our team customizes, implements, and optimizes technology solutions to fit each client’s unique needs-boosting productivity, streamlining workflows, and enabling seamless growth. At Koteria Solutions, we believe in efficiency, simplicity, and delivering measurable results for our clients.

We are recruiting to fill the position below:

Job Title: Implementation Specialist

Location: Lagos (Remote)

Job Description

• We are seeking a skilled professional to join our team as a Workplace Management, CRM, and Payroll Implementation Specialist. 
• This role combines expertise in workforce management, CRM implementation, and payroll systems to optimize our organization's operations, customer relationships, and payroll processes.
• This role offers an opportunity to make a significant impact on our organization's efficiency, customer relationships, and payroll processes.
• The ideal candidate will be detail-oriented, customer-focused, and passionate about leveraging technology to drive business success across multiple domains.

Responsibilities
Workforce Management:

• Develop and manage accurate forecasting models for workforce needs.
• Create effective work schedules to maximize resource efficiency.
• Analyze historical data to improve forecasting accuracy and scheduling strategies.

CRM Implementation:

• Lead end-to-end deployment of CRM systems, aligning with business requirements.
• Design and configure CRM platforms to meet client needs.
• Provide training and support for successful CRM adoption.
• Monitor system performance and troubleshoot issues.

Payroll Implementation:

• Configure payroll systems according to company policies and compliance requirements.
• Assist in migrating payroll data from legacy systems to new platforms.
• Ensure data integrity through cross-checking and auditing.
• Develop and interpret specifications for interfaces with other systems.
• Ensure payroll processes comply with federal, state, and local regulations.

General:

• Collaborate with cross-functional teams to ensure seamless implementation across all systems.
• Prepare and distribute regular performance reports to management.
• Provide training and support for HR and payroll staff on new systems and processes.
• Participate in system testing, identify issues, and support the resolution process.
• Stay updated with industry trends and best practices.

Qualifications

• Bachelor's Degree in Business Administration, Information Technology, or related field.
• 5+ years of experience in workforce management, CRM implementation, or payroll systems.
• Strong analytical and mathematical skills.
• Proficiency with workforce management tools, CRM platforms (e.g., Salesforce, HubSpot), and payroll software.
• Excellent communication and interpersonal skills.
• Experience with data migration and system integration.
• Knowledge of programming languages or system customization is a plus.
• Bring your own device.
• Experience working with offshore team.

Required Skills:

• Data analysis and interpretation.
• Project management.
• Problem-solving.
• Time management.
• Customer service orientation.
• Adaptability to new technologies.
• Attention to detail and accuracy.

Application Closing Date
Not Specified.