Client Service Officer at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Client Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• We are seeking a smart, articulate, and service-oriented Client Service Officer with strong knowledge of billing and invoicing processes.
• The ideal candidate is a proactive professional who can manage client interactions with grace, ensure accurate service delivery, and maintain excellent internal coordination.

Key Responsibilities

• Serve as the primary liaison between the company and assigned clients.
• Oversee the accurate preparation and timely delivery of client invoices.
• Monitor and reconcile billing issues, ensuring discrepancies are resolved promptly.
• Coordinate with internal departments to ensure smooth and timely service execution.
• Maintain updated records of client transactions and communications.
• Provide consistent and professional support to clients, enhancing their overall experience.
• Ensure client satisfaction by tracking feedback and proactively addressing concerns.
• Prepare periodic service and billing reports for management and clients.
• Assist in onboarding new clients and managing service-level agreements (SLAs).

Requirements

• Bachelor’s Degree or HND in Accounting, Business Administration, or a related field.
• 3 - 4 years experience in client service, billing, invoicing, or similar roles.
• Solid understanding of billing systems, invoice preparation, and account reconciliation.
• Strong interpersonal and communication skills.
• Well-organized, detail-oriented, and capable of managing multiple client accounts.
• Proficiency in Microsoft Office Suite, particularly Excel and Word.
• Professional appearance and demeanor; confident in client-facing environments.
• A positive, friendly attitude with a client-first mindset.
• Young, dynamic female candidates are encouraged to apply.

Work Schedule:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday: 9:00 AM – 2:00 PM

Salary
N180,000 - N250,000 / Month.

Application Closing Date
Not Specified.