Floor Manager at Ascentech Services Limited

Ascentech Services Limited is a full-fledged Human Resource Solution Provider incorporated in 2013 with its Head Office in Lagos, Nigeria. We are committed to forging long-term partnerships with our clients by creating and delivering robust and flexible services that address the changing needs of their business.

We are recruiting to fill the position below:

Job Title: Floor Manager

Location: Victoria Island, Lagos
Employment Type: Full-time

Key Responsibilities

• Lead and supervise front-of-house team (hosts/hostesses, servers, bussers, baristas, bartenders as applicable) to deliver stellar guest experiences.
• Manage guest flow: reservations, seating strategies, waitlist management, and table turnover to optimize service speed and guest satisfaction.
• Monitor service standards and quality control; ensure consistency in greeting, menu knowledge, upsell opportunities, and delivery of orders.
• Train, mentor, and evaluate staff; conduct pre-shift briefings, assign stations, and manage coverage during peak times.
• Address guest concerns promptly and professionally; escalate issues to management as needed.
• Enforce safety, hygiene, and cleanliness standards in accordance with health regulations and company policies.
• Collaborate with kitchen, bar, and management to coordinate service flow, specials, and changes to menus or events.
• Monitor inventory and supply needs for service areas; place orders in coordination with relevant departments.
• Maintain accurate cash handling, room charges, and POS operations; oversee open tabs, split checks, refunds, and end-of-shift cash-out.
• Prepare and review daily reports (sales, guest feedback, occupancy, and labor) and communicate relevant insights to the management team.
• Ensure accessibility and inclusivity in service, respecting diverse guest needs and dietary restrictions.

Required Qualifications

• Candidates should possess relevant qualifications.
• 2+ years of hospitality experience in a management or supervisory role (e.g., floor supervisor, dining room captain, service manager).
• Proven track record of delivering high-quality guest service and managing high-volume service periods.
• Strong leadership, coaching, and communication skills; ability to motivate a diverse team.
• Excellent organizational abilities, multitasking, and problem-solving skills.
• Proficiency with POS systems, cash handling, and basic computer skills (email, scheduling tools).
• Knowledge of safety, sanitation, and health regulations; ability to conduct safety briefings and maintain clean and safe work areas.
• Flexibility to work evenings, weekends, and holidays as required.
• Positive attitude, composure under pressure, and a guest-first mindset.

Application Closing Date
26th August, 2025.