Failure Analysis Engineer at Sun King (Formerly Greenlight Planet)

Greenlight Planet is a multinational, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa.  Greenlight’s Sun King™ products provide modern light and energy to 26 million people in more than 40 countries and have sold over 10.5 million products worldwide.

We are recruiting to fill the position below:

Job Title: Failure Analysis Engineer

Location: Lagos
Department: Operations
Employment Type: Permanent - Full Time
Workplace type: Onsite
Reporting To: Customer Quality Manager

About The Role

• The FAE performs in-depth FA and Verification at the levels of Products usage, Mechanical, Printed Circuit Board Assembly (PCBA), Component with the technical guidance from R&P team (China).
• This position requires good assessment skills to identify and attribute failures to the DESIGN, COMPONENT or PROCESS levels as well as good communication skills to provide feedback to both internal and external Quality teams regarding all failures.
• The FAE will be also required to provide technical assistance for all levels of FA, including inverters installation, installation procedure established, local Failure Troubleshooting by the Technicians from the after sales team.
• Department Operations Employment Type Permanent - Full Time Location Nigeria Workplace type Onsite Reporting To Customer Quality Manager.

What You Would Be Expected To Do

• Perform Product and Electronic component failure assessment using appropriate tools and methods.
• Regular field visit to collect / investigate / verify / resolve customer’s complaints.
• Regularly maintain West-Africa troubleshooting result done by other teams (after sales team).
• Assist in the critical quality risk product control, deploy immediate actions locally for mitigating the risk.
• Coordinate and work with the service team for a continuous improvement troubleshooting process.
• Give guidance (Qualification & Failure assessment) to the partner once claim occurs.
• Provide training and guidance to ensure continuous improvement of the team's technical capabilities and knowledge.

Requirements
You might be a strong candidate if you have:

• Bachelor’s Degree or its equivalent, major in Electrical Engineering, Electronic Engineering, or a related field.
• Good Assessment and problem-solving skills with a focus on failure assessment.
• Experience with inverter installation and high-voltage electrical installation.
• Experience in electronic component failure assessment, familiarity with common electronic component failure modes and assessment methods.
• Excellent communication and teamwork skills, able to work with multiple teams and coordinate work effectively.
• Proven track record of delivering excellent results in past experiences
• Familiar with the assessment skill, 5W, 8D, fishbone diagram.
• Familiar with the common electronic equipment, e.g: multimeter, AC/DC power supply, oscilloscope.
• Positive and proactive can-do attitude. Willing to be hands-on.
• Good presentation and communication skills and able to work cross-functionally.
• Be willing to visit field / customer regularly.

Application Closing Date
Not Specified.