General Manager at Elvaridah Limited

At Elvaridah, we emphasize on the critical matters and prospects of organizations such as business growth, strategy, planning, marketing, structure, and people management across different industries. We help companies focus on the growth of their businesses while aligning costs with strategy. With our all-inclusive approach and expertise, we capture values across the boundaries of any organization. Elvaridah focuses on optimizing all the different parts of a business as a unit.

We are recruiting to fill the position below:

Job Title: General Manager

Location: Osun
Employment Type: Full-time

Job Overview

• The General Manager will oversee the daily operations, financial performance, guest experience, and overall management of the shortlet apartment business.
• This role requires a blend of hospitality expertise, property management, sales/marketing skills, and operational excellence to ensure high occupancy rates, profitability, and superior guest satisfaction.

Key Responsibilities
Operations Management:

• Oversee day-to-day operations of all shortlet properties, ensuring apartments are well-maintained, clean, and guest-ready at all times.
• Develop and implement operational policies, SOPs, and checklists to maintain service quality.
• Supervise housekeeping, maintenance, and support staff to ensure timely service delivery.

Guest Relations:

• Ensure seamless guest experiences from booking to check-out.
• Handle guest complaints, feedback, and special requests promptly and professionally.
• Maintain high ratings across booking platforms (Airbnb, Booking.com, etc.).

Financial & Business Management:

• Drive revenue through pricing strategies, occupancy optimization, and cost management.
• Prepare and monitor budgets, financial reports, and KPIs (occupancy rate, revenue per available room, guest satisfaction scores, etc.).
• Manage vendor relationships, procurement, and service contracts.

Sales & Marketing:

• Develop marketing strategies to attract new guests and retain repeat clients.
• Manage online listings across multiple platforms, ensuring accuracy and competitiveness.
• Collaborate with digital marketers to boost visibility through social media, SEO, and ads.

Team Leadership:

• Recruit, train, and supervise team members including front desk, housekeeping, and maintenance staff.
• Provide leadership, coaching, and performance management to staff.
• Foster a customer-first culture across the organization.

Compliance & Safety:

• Ensure compliance with health, safety, and local regulatory requirements.
• Oversee security protocols for guest and property safety.

Key Requirements

• Bachelor’s Degree in Hospitality Management, Business Administration, or related field (Master’s is a plus).
• Minimum of 5+ years experience in hospitality, hotel management, serviced apartments, or shortlet operations.
• Strong understanding of property management systems, booking platforms (Airbnb, Booking.com, etc.), and hospitality trends.
• Proven leadership and team management skills.
• Excellent communication, problem-solving, and customer service abilities.
• Financial acumen and experience in budgeting and revenue management.
• Flexibility to work evenings, weekends, and holidays as required.

Application Closing Date
Not Specified.