IT Support at Mactay Consulting

MacTay Consulting is one of the first and leading management consulting firms in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: IT Support

Location: Ikeja, Lagos
Employment Type: Full-time

Responsibilities

• Perform in strict compliance all IT troubleshooting and support tasks according to HQ region/global standard and security policy
• Perform single point of contact for business into IT for all kind of issues, requests, and enhancements. Attain ownership to every item and hold the business informed for entire live time of incident or request. This involves providing information about outages or known errors to users and management.
• Provide first level field support for infrastructure and application issues during agreed business hours. Record all incidents in English with BSS standard problem management tool.
• Perform all hardware and software installations within HQ region/global standard and security policies
• Execute Hardware Problem Management for all kind of second and third level hardware support in case of incidents and problems.
• Perform Software distribution for all BSS authorized packages ready for the area.
• Perform Printer Server support and Print Queue Operating.
• Execute asset receipt for IT equipment by checking quantity and correctness of corresponding data like user and location for proper documentation
• Perform control and maintenance of asset data and the provision of released standard asset reports to support IT-services and to inform the customers.
• Track lifecycle of IT equipment and ensure timely upgrades and replacements.
• Perform user administration service such as user accounts password reset and providing access for all infrastructure related access to local systems like file server, emails according to company standards, data and security policies.

Requirements

• Bsc/HND in computer Science or related disciplines and minimum of 3 years of IT experience especially in service delivery organizations.
• Technical knowledge and skills on Microsoft365 such as SharePoint and Teams.
• High service oriented mindset and able to get into customers view. Competence to break barriers and de-escalate in critical situations; bring parties together and drive for success.
• Up-to-date knowledge of IT infrastructure and software systems.
• Good knowledge of Microsoft Operating Systems, Server and PC Desktop applications such as Outlook, OneDrive.

Application Closing Date
30th September, 2025.

Method of Application
Interested and qualified candidates should send their CV to: samson.omoyeni@mactay.com using the Job Title as the subject of the email.