Client Service and Strategy Manager at a Leading Award-winning PR and Marketing Communications Agency - Prohuman Capital Consulting

Prohuman Capital Consulting - Our client, a leading award-winning PR and marketing communications agency in Lagos, is  recruiting to fill the position below:

Job Title: Client Service and Strategy Manager

Location: Lekki, Lagos
Employment Type: Full-time

Job Summary

• Our client is seeking an experienced Client Service and Strategy Manager to lead client relationships and drive strategic communication initiatives.
• This senior role requires a seasoned communications professional who can develop culturally intelligent campaigns, manage high-value client portfolios, and deliver insight-led storytelling that creates meaningful impact for brands across diverse sectors.

Key Responsibilities

• Develop and oversee communication strategies for clients that support their business goals and deliver measurable results
• Manage key client accounts, build strong relationships, and ensure clients receive excellent service at all times
• Lead and guide account teams to create campaigns that connect with Nigerian audiences and tell compelling brand stories
• Provide expert advice to clients on managing their reputation, engaging stakeholders, and handling communication challenges
• Identify new business opportunities, write proposals, and help grow the agency's client base
• Track campaign performance, prepare client reports, and use insights to improve future strategies

Required Qualifications

• Bachelor's Degree in Mass Communication, Public Relations, Marketing, Business Administration, or related field; Master's degree is an advantage
• 5-8 years of experience in PR, marketing communications, or strategic communications, with at least 3 years in a managerial or senior account management role
• Proven track record of managing high-profile client accounts and delivering award-winning campaigns
• Strong understanding of integrated communications including PR, digital strategy, media relations, event management, and community advocacy
• Exceptional strategic thinking abilities with experience in developing insight-led communication strategies
• Excellent leadership and team management skills with ability to mentor and develop junior staff
• Outstanding written and verbal communication skills with ability to craft compelling narratives

Key Competencies:

• Strategic vision and ability to translate business objectives into impactful communication strategies
• Strong business acumen and understanding of brand building, reputation management, and stakeholder engagement
• Cultural fluency and ability to create campaigns that resonate with Nigerian and African audiences
• Proven ability to manage multiple client accounts simultaneously while maintaining quality standards
• Results-oriented mindset with strong analytical skills and attention to detail
• Excellent presentation and client-facing skills
• Leadership abilities with capacity to inspire and guide cross-functional teams
• Deep understanding of Nigeria's media landscape and digital communication trends.

What We Offer

• Competitive compensation package
• Opportunity to work with diverse clients including corporate and global brands
• Professional development and career growth in an award-winning agency environment
• Collaborative and innovative work culture that values creativity and excellence
• Chance to shape meaningful narratives and drive societal impact through purpose-led communications.

Application Closing Date
31st January, 2026.