Front Desk Officer at La Campagne Tropicana Beach Resort

La Campagne Tropicana Beach Resort is a premier beachfront resort located in Lagos, Nigeria, offering a unique blend of relaxation, cultural experience, and exceptional hospitality. Our resort provides luxury accommodation, recreational activities, and world-class service in a serene coastal environment.

We are committed to delivering memorable guest experiences through professionalism, teamwork, and high service standards. Our team consists of passionate and dedicated individuals who take pride in excellence, cleanliness, and customer satisfaction. As we continue to grow, we are seeking motivated and service-oriented professionals to join our dynamic hospitality team.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Location: Eleko, Lagos
Employment Type: Full-time

Job Summar

• The Front Desk Officer is the first point of contact for guests, responsible for check-in, check-out, guest inquiries, and ensuring a smooth and welcoming experience at the resort.
• This role requires excellent customer service, organizational skills, and the ability to handle multiple tasks efficiently.

Key Responsibilities

• Greet and welcome guests in a professional and friendly manner
• Handle check-in and check-out procedures efficiently
• Manage reservations, cancellations, and room assignments
• Respond to guest inquiries, complaints, and special requests
• Provide information about the resort, amenities, activities, and local attractions
• Maintain accurate guest records and billing information
• Coordinate with housekeeping, guest relations, and other departments for guest needs
• Handle telephone calls, emails, and other correspondence professionally
• Ensure front desk area is clean, organized, and presentable.

Requirements & Skills

• Excellent communication and interpersonal skills
• Customer service experience (hospitality experience preferred)
• Professional appearance and demeanor
• Basic computer skills and familiarity with hotel management software
• Ability to multitask and work under pressure
• Problem-solving and conflict resolution skills
• Team-oriented and reliable.

Working Conditions:

• Shift work including weekends, holidays, and nights
• Frequent interaction with guests in a fast-paced environment
• Standing for extended periods and handling administrative tasks.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send short introductory message along with an updated CV to: careers@lacampagnetropicana.com using the job title as the subject of the mail.