Customer Services / Front Desk Representative at Biggie’s Workspace Limited

Biggie’s Workspace is a modern coworking and serviced office hub designed to support focused work, collaboration, and professional growth. We provide thoughtfully designed hot desks, private offices, and meeting rooms within a calm, reliable, and well-equipped environment.Our space is built for professionals, entrepreneurs, creatives, and organisations who value productivity, flexibility, and quality service. With high-speed internet, dependable power, and a welcoming front-desk experience, Biggie’s Workspace offers a practical alternative to working from home or informal locations.At Biggie’s Workspace, we believe that the right environment enables better thinking, clearer decisions, and stronger outcomes. Our goal is to create a professional setting where individuals and teams can work efficiently, meet confidently, and grow sustainably.

We are recruiting to fill the position below:

Job Title: Customer Services / Front Desk Representative 

Location: Ikorodu, Lagos
Employment Type: Full-time

Job Description

• The Customer Service Representative will be responsible for managing the front desk and ensuring a positive experience for all clients and visitors.

Key Responsibilities include:

• Welcoming and attending to clients, visitors, and members of the workspace.
• Serving as the first point of contact for enquiries about hot desks, private offices, and meeting room bookings.
• Managing daily bookings and reservations for workspace facilities.
• Assisting customers with workspace orientation and general enquiries.
• Handling phone calls, emails, and walk-in enquiries professionally.
• Processing payments and issuing receipts where required.
• Maintaining accurate records of bookings, payments, and customer interactions.
• Ensuring the reception and client areas remain organised and presentable.
• Supporting basic administrative tasks as required by management.
• Escalating customer complaints or operational issues when necessary.

Experience
Applicants should meet the following experience requirements:

• Interested candidates should possess an HND / Bachelor`s Degree
• Previous experience in customer service, front desk operations, or hospitality roles.
• Experience handling customer enquiries and resolving client issues professionally.
• Experience managing bookings, appointments, or reservations.
• Familiarity with administrative tasks such as record keeping and payment processing.
• Experience working in a professional office environment, coworking space, hotel reception, or service-based organisation is an added advantage.

Skills
Candidates for this role should demonstrate the following skills:

• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Professional appearance and attitude when interacting with clients.
• Good organisational and time management skills.
• Ability to multitask and manage several customer requests simultaneously.
• Basic computer literacy (email, spreadsheets, booking systems, and online communication tools).
• Ability to remain calm and professional in a busy customer-facing environment.
• Strong attention to detail and problem-solving ability.

Salary
N70,000 - N80,000 monthly.

Application Closing Date
23rd March, 2026.