Customer Service Representative at Acabado Products

Acabado Products is a fast-growing manufacturing company that produces essential raw materials for bakers and confectioners, including top-quality icing sugar and food colours. We are committed to delivering healthy, high-quality, and affordable products that help our customers create beautiful, delicious baked goods.

We are recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Responsibilities
The Customer Care Representative Officer will be responsible for:

• Responding to customer inquiries via phone, email, and social media.
• Handling customer complaints and resolving issues professionally.
• Providing accurate information about company products and services.
• Recording customer interactions and feedback in the company system.
• Following up on customer concerns to ensure resolution.
• Collaborating with other departments to resolve customer problems.
• Maintaining customer records and reports.

Required Skills and Competencies

• Interested candidates should possess a Bachelor's Degree with years of work experience.

Technical Skills:

• Customer Relationship Management (CRM) software usage
• Basic computer literacy (MS Word, Excel, Powerpoint, email systems)
• Data entry and documentation skills
• Knowledge of company products and services

Soft Skills:

• Excellent communication skills
• Active listening ability
• Problem-solving and conflict resolution
• Patience and empathy
• Time management
• Professional attitude

Personal Attributes:

• Friendly and approachable personality
• Ability to work under pressure
• Attention to detail
• Teamwork and collaboration.

Salary
N75,000 - N100,000 / month.

Application Closing Date
26th March, 2026.

How to Apply
Interested and qualified candidates should send their CV to: acabadoproductscvs@gmail.com using the Job Title as the subject of the mail.