Deputy General Manager (DGM) - E-Commerce at GIG Logistics

GIG Logistics is a member of The GIG Group and prides itself as Nigeria’s leading logistics company. Incorporated in 2012 and headquartered in Lagos, Nigeria, GIG Logistics leverages on technology to gain competitive advantage.

We are recruiting to fill the position below:

Job Title: Deputy General Manager (DGM) - E-Commerce

Location: Lagos
Job type: Full-time

Job Description

• The Deputy General Manager (DGM) – E-Commerce is responsible for driving the growth, strategy, and operational efficiency of the company’s e-commerce logistics services.
• The role focuses on developing partnerships with online merchants, improving last-mile delivery solutions, optimising fulfilment processes, and ensuring seamless logistics support for e-commerce businesses. 

Key Responsibilities
E-Commerce Business Strategy:

• Develop and implement strategies to grow the company’s e-commerce logistics services.
• Identify market opportunities and trends within the e-commerce and digital retail ecosystem.
• Drive initiatives that increase parcel volume, merchant partnerships, and revenue growth.

Merchant Acquisition & Partnerships:

• Lead the acquisition and onboarding of e-commerce merchants and corporate clients.
• Build and maintain strategic relationships with online retailers, marketplaces, and digital businesses.
• Negotiate service agreements and commercial terms with key partners.

Operational Coordination:

• Work closely with logistics operations teams to ensure efficient fulfilment, sorting, and last-mile delivery.
• Improve service levels, delivery timelines, and parcel handling processes for e-commerce shipments.
• Coordinate with warehouse and hub teams to support order fulfilment and inventory movement.

Technology & Platform Integration:

• Collaborate with the technology team to enhance digital tools supporting e-commerce logistics.
• Support API integrations with e-commerce platforms and merchants.
• Ensure smooth usage of shipment tracking, order management, and merchant portals.

Customer Experience:

• Ensure high service standards for e-commerce merchants and their customers.
• Monitor customer feedback, resolve delivery-related issues, and implement service improvement initiatives.

Performance Management:

• Track and analyse e-commerce shipment volumes, revenue performance, and operational efficiency.
• Prepare performance reports and strategic insights for executive management.

Team Leadership:

• Provide leadership and direction to the e-commerce team, including sales, merchant support, and operations liaisons.
• Set departmental targets and monitor team performance.

Qualifications

• Bachelor’s Degree in Business Administration, Logistics, Supply Chain Management, Marketing, or a related field.
• MBA or a relevant professional certification is an added advantage.

Experience:

• Must have 8–10 years of experience in e-commerce, logistics, supply chain, or business development.
• At least 3–5 years in a leadership or senior management role.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online