Social Media / Content Support Officer at ZenithEdge Consulting Limited

ZenithEdge Consulting helps businesses deliver world-class customer experiences through structured training, service audits, and recruitment solutions.

We are redefining customer experience across Africa. We empower businesses and professionals to deliver exceptional service through training, technology, and data-driven insights.

We are recruiting to fill the position below:

Job Title: Social Media / Content Support Officer

Location: Lagos 
Employment Type: Full-time
Reports To: Operations Manager

Job Summary

• The Social Media Manager will be responsible for developing, implementing, and managing the company’s social media strategy to increase brand awareness, improve marketing efforts, and drive engagement.
• The role involves creating content, managing social media accounts, analyzing performance metrics, and engaging with the online community to promote the company's brand and services.

Key Responsibilities
Social Media Strategy

• Develop and implement comprehensive social media strategies aligned with business goals.
• Identify target audiences and create content that appeals to them.
• Stay updated with the latest social media trends, tools, and best practices.

Content Creation & Management:

• Plan and create engaging content (text, images, videos, and graphics) for social media platforms.
• Manage and schedule posts across platforms such as Instagram, LinkedIn, Facebook, Twitter (X), and TikTok.
• Maintain a consistent brand voice and messaging across all social media channels.

Community Management:

• Monitor social media platforms and respond to comments, messages, and inquiries in a timely manner.
• Build and maintain relationships with followers and customers online.
• Manage online reputation and address customer feedback professionally.

Campaign Management:

• Plan and execute social media campaigns and promotions.
• Collaborate with marketing, sales, and design teams to support marketing initiatives.
• Work with influencers or brand ambassadors when necessary.

Analytics & Reporting:

• Track and analyze key social media metrics such as engagement, reach, and conversion rates.
• Generate monthly or weekly reports on social media performance.
• Use insights to optimize future campaigns and strategies.

Paid Advertising:

• Manage and optimize paid social media campaigns.
• Monitor advertising budgets and ensure cost-effective performance.

Key Performance Indicators (KPIs)

• Growth in social media followers.
• Engagement rate (likes, comments, shares)
• Website traffic from social media.
• Lead generation or conversions from social platforms,
• Campaign performance and ROI.

Qualifications & Requirements

• Bachelor’s Degree in Marketing, Communications, Digital Marketing, or a related field.
• Proven experience managing social media accounts for a brand or organization.
• Strong understanding of social media platforms and analytics tools.
• Experience with content creation tools (e.g., Canva, Adobe Creative Suite).
• Excellent written and verbal communication skills.

Required Skills:

• Social Media Strategy
• Content Creation & Storytelling.
• Community Management
• Analytics & Data Interpretation.
• Creativity and Attention to Detail.
• Time Management and Organization.

Preferred Skills:

• Knowledge of SEO and digital marketing
• Experience with social media management tools (Hootsuite, Buffer, Sprout Social)
• Basic graphic design or video editing skills
• Experience running paid social media ads

Working Conditions:

• May require flexible working hours to manage online engagement.

Proposed Salary
N80,000 – N100,000 monthly full time.

Application Closing Date
Not Specified.