Guest Services / Business Development Manager (Female) at Milestone Boutique Apartments

Here at Milestone Boutique Apartments, we offer a variety of deluxe apartments suitable for a range of guests, whether you’re in Lagos on business or transit to other state or travelling out of the country, with your partner or family for a holiday, attending a conference or visiting.

We are recruiting to fill the position below:

Job Title: Guest Services / Business Development Manager (Female)

Location: Ojodu Berger, Lagos
Employment Type: Full-time

The Role

• As a Guest Services / Business Development Manager you will play a crucial role in driving occupancy and delivering brand activation across our territory, increasing market share and brand visibility.
• Your goal is to enhance the visibility and sales performance of Milestone Boutique Apartments while establishing a strong presence in the competitive Serviced apartment environment.

Key Responsibilities

• Responsible for growing occupancy rate, volume, profitability and brand experience within the hospitality industry
• Act a brand ambassador, promoting our apartments and ensuring brand visibility in key spaces.
• Autonomy to own aligned territory with the opportunity to gain experience by a growing share, volume and commercial results.
• Develop a deep knowledge base related to AIRBNB, Short let accommodation, hospitality in order to develop our brand, and enhance Guest and Guest experience.
• Ownership of monthly and annual individual Guest planning & promotional evaluation
• Operational spends and budget management
• Build strong business relationships with targeted corporations and Guest groups
• Execution of call cycle and administrative duties (routine management)
• Build and evolve a comprehensive network with agents in the wider Airbnb business
• Identify and pursue partnership opportunities within the entertainment and fashion sector, expanding our reach
• Lead negotiations with outlets to secure favourable terms and conditions, including pricing, promotions, and placement.
• Achieve or exceed targets for our market territory, regularly reporting on performance and adjusting strategies as needed
• Provide exceptional customer service to Guests, resolving any issues promptly and effectively.
• Maintain accurate and up-to-date records of all customer interactions and sales activities.
• Analyse Guest data to identify trends and opportunities for up-selling or cross-selling.

Requirements
The person:

• Strong understanding of regional Airbnb and short let hospitality, including key players, trends, and challenges.
• Social Media savvy and PC literacy including PowerPoint, PDF, and Excel
• Strong negotiation, organisation and influencing skills.
• Strong organization skills with the ability to prioritize and work in a fast-paced environment focused problem-solving skills with strong business acumen
• Very enthusiastic & motivated to make a difference
• Driven, ambitious and resilient
• Flexible with irregular working hours to be present during the key period on premises (including some evenings and weekends)
• Ability to build and maintain strong relationships with Guests and internal teams.
• Female and Single.

The Package

• Competitive salary; N250,000 - N400,000 / month.
• Performance based annual bonus.

Application Closing Date
30th April, 2026.

How to Apply
Interested and qualified candidates should send their CV with Cover Letter in PDF to: hire@mbalagos.com using the Job Title as the subject of the email.