Customer Service Officer at TurboGroup

Turbo Group is more than a holding company. We are a family-rooted enterprise, building brands that solve real problems, drive economic progress, and empower people to thrive. For over 23 years, we’ve combined deep sector expertise with bold innovation to create solutions that touch lives — from energy and finance to technology, healthcare, and logistics. Our journey is personal. As we expand our footprint, we remain committed to our core values: integrity, innovation, speed, and delivering exceptional customer experiences across Africa.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location:  Abuja (FCT) 

Job Summary

• The Customer Service Officer is responsible for delivering excellent customer experience by handling inquiries, resolving complaints, and supporting clients with microfinanceproducts and services.
• The role ensures customer satisfaction, retention, and adherence to regulatory and operational standards.

Key Responsibilities

• Serve as the first point of contact for customers, addressing inquiries on products, services, and transactions
• Open and manage customer accounts in line with KYC and regulatory requirements
• Handle customer complaints and ensure timely resolution or escalation where necessary
• Provide accurate information on loans, savings products, and repayment processes
• Support loan application processes by guiding customers on requirements and documentation
• Maintain proper records of customer interactions and transactions
• Promote the institution’s products and cross-sell services to existing and prospective clients
• Ensure compliance with internal policies and regulatory guidelines
• Monitor customer satisfaction and provide feedback to management
• Assist in daily branch operations and administrative tasks as required

Qualifications & Requirements

• Bachelor’s Degree or HND in Business Administration, Banking & Finance, or related field
• 1–3years’ experience in customer service, preferably in banking or microfinance
• Good understanding of microfinance products and financial services
• Strong communication and interpersonal skills
• Ability to handle difficult customers professionally
• Basic knowledge of banking operations and compliance (KYC/AML)
• Proficiency in Microsoft Office and banking software.

Application Closing Date
Not Specified.

How to Apply
Interested and qualifiedcandidates should send their CV to: hr@payinvert.com using the Job Title as the subject of the email.