Customer Support - Sales Officer at Smash Technology

Smash Technology is a fast-growing digital solutions and technology-driven company committed to building innovative products and delivering seamless services across multiple sectors. We leverage modern tools, data-driven decision-making, and customer-centric processes to provide exceptional value to clients and stakeholders.

At Smash Technology, we pride ourselves on excellence, efficiency, and innovation. Our operations span across Lagos and Abuja, with a diverse team working collaboratively to deliver top-tier solutions in customer service management, operations, sales, digital engagement, software delivery, and brand management.

We are recruiting to fill the position below:

Job Title: Customer Support - Sales Officer

Location: Ikeja, Lagos
Employment Type: Full-time

Job Summary

• The Customer Support / Sales Officer is responsible for managing customer interactions, converting leads into sales, and achieving assigned revenue targets.
• This role is strictly office-based and focuses on inbound and outbound engagement, with a strong emphasis on closing deals and delivering measurable results.

Key Responsibilities

• Manage and respond to customer inquiries via phone, email, and other communication channels
• Follow up on generated leads and convert them into successful sales
• Achieve and exceed assigned sales targets and KPIs
• Maintain a high conversion rate from leads to paying customers
• Build and maintain strong relationships with clients to encourage repeat business
• Provide accurate product/service information to prospective customers
• Handle customer complaints and provide prompt resolutions
• Maintain proper records of leads, interactions, and sales activities
• Collaborate with internal teams to ensure seamless service delivery
• Prepare daily, weekly, and monthly sales and performance reports.

Key Performance Focus

• Strong emphasis on lead conversion to actual sales
• Consistent achievement of sales targets and revenue goals
• Ability to close deals efficiently with minimal supervision
• Deliver measurable and result-driven outcomes.

Requirements
Educational Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field

Experience Requirements:

• 4–7 years of experience in sales, customer support, or a similar role
• Proven track record of meeting or exceeding sales targets
• Demonstrated ability to convert leads into sales.

Required Skills:

• Strong sales and negotiation skills
• Excellent communication and persuasion abilities
• Customer relationship management skills
• Target-driven and results-oriented mindset
• Ability to handle objections and close sales effectively
• Good problem-solving and conflict resolution skills
• Strong organizational and follow-up skills
• Proficiency in Microsoft Office and CRM tools.

Other Requirements:

• Must be highly result-driven and performance-oriented
• Strong ability to work under pressure and meet targets
• Self-motivated with a proactive approach to sales
• No outdoor marketing required – role is fully office-based
• High level of professionalism and accountability
• Ability to work independently and as part of a team.

Benefits

• Salary: N150,000 net monthly.
• Commission: Attractive commission on sales based on performance

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their CV to: hr@smashtechgroup.com using the job title as the subject of the mail.