Customer Service Officer at Rexobe Consult

Rexobe Consult is a business service hub in Nigeria built to serve the needs of founders, business owners, and entrepreneurs in Nigeria. We are the growth partner that every Nigerian business needs to ensure that they get it right the first time.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Ipaja, Ayobo Road, Lagos (Proximity to location is important)
Employment Type: Full-Time (Hybrid)
Work Schedule (Shift-Based)

• 8:00 AM – 8:00 PM
• 8:00 PM – 8:00 AM (Rotational shifts apply)

Job Summary

• We are seeking a responsive and customer-focused Customer Service Representative to manage and respond to client inquiries generated from digital platforms.
• The ideal candidate will be responsible for engaging prospects, providing accurate information about our services, and ensuring a smooth client experience while supporting business growth.

Key Responsibilities
Customer Engagement & Support:

• Respond promptly to inquiries from WhatsApp, social media, calls, and other channels
• Provide accurate information about company services
• Attend to customer questions, complaints, and feedback professionally
• Guide clients through service processes and requirements

Lead Management:

• Manage incoming leads from advertisements and digital platforms
• Follow up on inquiries to ensure proper engagement
• Maintain organized records of customer interactions and inquiries

Client Experience Management:

• Ensure a seamless and satisfactory customer experience
• Build and maintain positive relationships with clients
• Escalate complex issues to the appropriate department when necessary

Documentation & Reporting:

• Keep proper records of daily interactions and activities
• Provide periodic reports on customer inquiries and engagement
• Maintain accurate client data and communication logs

Requirements

• Minimum of OND qualification
• Not less than 1 year experience in customer service, sales or a related role
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment
• Good knowledge of WhatsApp, Instagram, and other communication tools
• Must be reliable and willing to work rotational shifts

Key Competences:

• Excellent communication and listening skills
• persuassive and sales closing skills
• Customer-focused mindset
• Problem-solving ability
• Time management and responsiveness
• Attention to detail and organization

Salary
N120,000 Monthly + Commission

Application Closing Date
15th April, 2026.