Customer Experience Officer at Work In Nigeria

Work in Nigeria is a talent recruitment and headhunting company based in Lagos Nigeria. Our overall goal is to redefine the recruitment sector by sourcing, shortlisting and placing suitable and top-notch talent in for our client’s businesses. We provide top notch and streamlined recruitment and candidate placement services on a permanent, contractual and interim basis across all grade levels and sectors. At Work In Nigeria, we also provide employability and career advisory support to individuals and career professionals who require expert coaching and guidance with making career decisions.

We are recruiting to fill the position below:

Job Title: Customer Experience Officer

Location: Lekki, Lagos
Employment Type: Full-time

Key Responsibilities
Customer Engagement (Walk-in & Online):

• Welcome and attend to walk-in clients, ensuring a warm and professional in-store experience
• Respond promptly to online inquiries via WhatsApp, Instagram, email, and other platforms
• Provide accurate information about products, services, pricing, and availability
• Guide customers through consultations and recommend suitable products/services

Sales & Retail Support:

• Assist customers with product selection and drive in-store sales
• Process purchases, orders, and payments efficiently
• Upsell and cross-sell products where appropriate
• Ensure the retail space is clean, organized, and visually appealing
• Consultation Coordination

Schedule and manage client appointments and consultations:

• Maintain proper records of customer interactions and preferences
• Follow up with clients on inquiries, pending decisions, and post-purchase satisfaction
• Customer Experience & Relationship Management
• Handle customer complaints or concerns professionally and promptly
• Ensure a smooth end-to-end customer journey from inquiry to delivery
• Build and maintain strong relationships with clients to encourage repeat business

Operations Support:

• Track inventory levels and report low stock items
• Support order fulfillment and coordinate with relevant teams where necessary
• Assist with daily store operations and administrative tasks

Requirements

• Bachelor’s Degree or relevant work experience
• Proven experience in customer service, retail, or a similar role
• Excellent communication and interpersonal skills
• Strong sales and persuasion abilities
• Ability to multitask and work in a fast-paced environment
• Basic computer skills and familiarity with social media platform.

Salary
N200,000 - N250,000 per month.

Application Closing Date
27th April, 2026.

How to Apply
Interested and qualified candidates should send their CV to: favour@workinnigeria.org using the Job Title as the subject of the email.