Contact Centre Professional Interns at HoRLaR I.T. Solutions Limited

HoRLaR I.T. Solutions is committed to providing solutions that make mobile communication easier, faster and more affordable with better efficiency. We are devoted to making every communication between businesses and their customers count. Our goal is to make mobile marketing the bedrock of any business success by developing efficient simple easy-to-use tools and resources while making such readily available.

We are driven by an insatiable taste for excellent customer experience, not just the products and past successes. We make products and services, wrapped them with superior customer experience aim at improving daily lives and business returns. We are in a "pursuit of excellence".

We are recruiting to fill the position below:

Job Title: Contact Centre Professional Intern

Location: Abuja

Job Descriptions

• We have vacancies for individuals who want to start a career in the call centre industry.
• We will provide the basic training of Quality Assurance, Call Centre Metrics and basic Call Centre operations during a 4 WEEKS TRAINING.
• During the Period of the Training you will be 'Paid stipends approved' by the Management.
• After successfully completing the internship program and provided you successfully pass all assessments, you will be awarded a Certificate of Completion and offered a Job as Contract Staff of HoRLaR I.T. Solutions Which could be upgraded to Full Staff Based on performance.

The interns will be trained to:

• Take calls from/chat with clients, listening to their requests and queries
• Develop a real rapport with customers to gain their trust and confidence and to get a clear picture of their individual needs
• Answer simple queries swiftly and politely
• Help gather more information about each customer’s exact needs
• Guide customers through the various mobile marketing products and services we provide
• Ensure that the correct action is taken to meet that clients’ mobile marketing needs and preferences
• Escalate issues when and where necessary
• Determine requirements by working with customers
• Answer inquiries by clarifying desired information; researching, locating, and providing information.
• Fulfil requests by clarifying desired information; completing transactions; forwarding requests.
• Sell additional services by recognizing opportunities to up-sell or cross-sell product and services; explaining new features.
• Maintain call centre database by entering information.
• Keep equipment operational by following established procedures; reporting malfunctions.
• Update job knowledge by participating in educational opportunities both in-house and off-site
• Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• Maintain stipulated call centre KPI

Who can apply?

• Anyone that has got a brain and is willing to learn.

Application Closing Date
20th May, 2016.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Click here to view more information