Business Systems & Implementation Consultant (Remote) at Koteria Solutions

Koteria Solutions is a consulting firm that helps organizations design, implement, and optimize business systems across operations, HR, payroll, and CRM. We turn fragmented, manual processes into structured, technology-enabled workflows for Canadian and international clients.

We are recruiting to fill the position below:

Job Title: Business Systems & Implementation Consultant

Location: Lagos (Remote)
Employment Type: Full-time

Role Overview

• You will act as a Business Systems & Implementation Consultant, owning projects end-to-end from requirements discovery through system configuration and go-live.
• This is a techno-functional role: you must be equally comfortable leading stakeholder conversations, mapping business processes, and hands-on configuring systems (workflows, automations, data structures, integrations).

Key Responsibilities
Requirements & Analysis:

• Lead discovery sessions, stakeholder interviews, and process walkthroughs
• Document clear requirements (user stories, process maps, requirement specs)
• Analyze current-state workflows and identify gaps and inefficiencies
• Define future-state processes aligned with client goals

Solution Design:

• Translate business requirements into system configuration logic
• Design workflows, data models, automations, and user permissions
• Evaluate and recommend tools (CRM, HRIS, work management, automation platforms)
• Prepare solution design documents and implementation plans

Implementation & Configuration:

• Configure systems (fields, pipelines, workflows, automations, dashboards, reports)
• Set up integrations using native tools, APIs, or automation platforms (e.g., Zapier, Make)
• Support data migration (mapping, cleansing, validation)
• Test configurations and resolve issues prior to deployment

Go-Live & Adoption:

• Lead UAT and support go-live activities
• Deliver user training (live sessions, documentation, short videos)
• Provide early-life support and ensure successful adoption

Continuous Improvement:

• Identify optimization opportunities post-implementation
• Refine workflows and configurations based on user feedback
• Support ongoing client engagements and system enhancements

Pre-Sales Support:

• Contribute to proposals, scoping, and solution design during sales cycles
• Participate in discovery calls and solution demos

Requirements
Must-Have

• Bachelor's Degree with 3+ years in implementation consulting, business systems analysis, or SaaS/CRM administration.
• Hands-on experience configuring at least one platform (e.g., HubSpot, Salesforce, Monday.com, Zoho, Dynamics, etc.)
• Strong requirements gathering and process mapping skills
• Experience delivering at least one end-to-end system implementation
• Excellent communication skills and ability to work with international clients

Nice-to-Have:

• Experience with integrations, APIs, or automation tools (Zapier, Make, Workato)
• Exposure to Canadian or international business environments
• Basic SQL or data querying skills
• Relevant certifications (CRM, automation tools, or business systems platforms)

What We Offer

• Competitive salary
• Fully remote role with international client exposure
• Opportunity to work on high-impact system implementation projects
• Growth into senior consulting or solution architecture roles

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online