Call Center Agent - Discipleship & Follow-up Specialist at Bible Davids Ministries (BDM)

Bible Davids Ministries (BDM) is a cutting-edge global outreach organization committed to transforming lives through the supernatural power of God, dynamic media, strategic evangelism, and community impact. As the evangelistic arm working hand-in-hand with Supernatural Nation, BDM is pioneering in television broadcasting, media production, publishing, education, humanitarian initiatives, and innovative call center operations.

We are recruiting to fill the position below:

Job Title: Call Center Agent - Discipleship & Follow-up Specialist

Location: Abuja
Job Type: Full-time

Role Overview

• The Call Center Agent: Discipleship & Follow-up Specialist is responsible for engaging with individuals who respond to ministry outreach, including calls, messages, and online interactions.
• This role focuses on building relationships, providing spiritual guidance, and ensuring consistent follow-up to help individuals grow in their faith and stay connected to the ministry.
• This position requires strong communication skills, empathy, spiritual maturity, and the ability to handle a high volume of interactions in a structured call center environment while maintaining a personal and compassionate approach.

Key Responsibilities

• Respond to inbound and outbound calls, messages, and digital inquiries from individuals engaging with the ministry
• Provide spiritual encouragement, guidance, and prayer support as appropriate
• Conduct consistent follow-up with new and existing contacts to foster ongoing engagement and discipleship
• Maintain accurate records of interactions in CRM systems and ensure proper documentation
• Guide individuals toward next steps such as events, programs, e-courses, and local connections
• Build meaningful relationships while maintaining professionalism and boundaries
• Collaborate with ministry and media teams to align follow-up efforts with current campaigns and initiatives
• Meet established response time and follow-up benchmarks
• Handle sensitive conversations with confidentiality, care, and discernment
• Participate in training, prayer, and team development sessions

Qualifications & Requirements

• Bachelor’s Degree in Communications, Counseling, Theology, or a related field (preferred)
• 2–4 years of experience in a call center, customer service, ministry, or discipleship role
• Strong verbal and written communication skills
• Demonstrated ability to build relationships and communicate with empathy and clarity
• High level of spiritual maturity and understanding of discipleship principles
• Ability to manage high volumes of calls and follow-ups in a structured environment
• Familiarity with CRM systems and data entry (preferred)
• Strong organizational skills and attention to detail
• Ability to work flexible hours, including evenings and weekends
• Experience in a church, ministry, or faith-based organization is highly preferred
• Personal alignment with the mission, values, and spiritual foundation of Bible Davids Ministries is essential.

Application Closing Date
Not Specified.